- This role will have the responsibility of providing hosting operations support for the APAC managed on-prem and cloud infrastructure.

- The role will manage a team of 4 located in India, Australia, and China.

- Cloud certifications and strong cloud experience is a must.

The APAC IT Infrastructure Manager responsibilities include:

- Builds and maintains strong relationships, acting as a liaison between internal staff and the BU internal customers.

- Provides transparent communication on both a strategic and an operational level to BU and GBS personnel.

- Provides leadership to APAC Global Hosting personnel (both internal and third party) in the performance of operations and support to include configure, deploy, support and troubleshoot related responsibilities.

- Refines and approves Standard Operating Procedures (SOPS) for traditional and cloud operations.

- Provides input and builds out the service catalog to better meet business needs.

- Develops, shares, and leverages best practices across the Global Hosting organization.

- Monitors the effectiveness of the delivery of APAC Global Hosting services using metric based KPIs and implements process revisions to drive continuous improvement.

- Works with GBS peers and Divisions on annual Technology Planning Process (TPP), and divisional VSPs, GBS VSPs and budget.

- Assures It Operations Support services are reliable, efficient, and resilient in response to business needs.

- Implements common ITIL/ITSM processes as defined by the ITSM Process management team.

- Facilitates a capacity planning process to align traditional and cloud capacity with Business Unit demand and identify consumption reduction opportunities to minimize costs.

- Ensures Standard Operating Procedures and deployed configurations are consistent with security policies and high availability service level objectives.

- Provides for accurate and complete configured item data within the appropriate tooling.

Vendor and 3rd Party Supplier Engagement:

- Interfaces with vendors to establish IT Operations services for cloud environments.

- Monitors SLAs and IT Operations engineers performance in delivery of assigned tasks.

- Provides guidance in the development and refinement of Standard Operating.

- Procedures used to deliver Global Hosting services.

What You Bring To The Team:

- Passion and Energy to rally a team to turn a vision into a reality.

- Empower the team to understand and be comfortable with failing fast and learning from failures to fully realize and maximize innovative spirit of the team.

- Establish decisive decision making utilizing strategic thinking and guidance from stakeholders and teams utilizing and supporting services.

- Establish strong focus on ensuring services can be effectively delivered.

- Customer-focused mindset Drive the team to work together to solve real problems for our customers and users.

- A strong focus on the details, by coaching and influencing the team to pay attention to the details.

- Have an eye for how to market the services properly and effectively to our customers and other key stakeholders.

- Bring focus on identifying, building, and effectively tracking efficiencies, via metrics, for enterprise services.

- Working knowledge of project management.

- Strong experience with cloud operations.

Our Interview Practices:

- To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts.

- Our interview process is designed to assess your individual skills, experiences, and communication style.

- We value authenticity and want to ensure were getting to know younot a digital assistant.

- To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process.

- Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

- Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.