Responsibilities: - Own relationship with assigned clients, including onboarding, implementation, training etc. - Monitoring accounts to ensure a positive customer experience with the company's products or services - Analyzing potential issues related to customer accounts and channelizing internally for a faster resolution. - Coordinating with other departments Sales, Engineering and Product to ensure that customers' needs are met. - Develop and maintain customer-success strategies and best practices, as well as customer-support content, with help from the creative team - Review the customer journey, identifying how it's supported, taking a consultative approach in helping clients overcome issues and achieve goals - Serve as day-to-day contact for assigned accounts, identify areas of opportunity, highlight best practices, and document them - Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings - Maintain existing customer success metrics and data Requirements - - Sound knowledge of CCTV Infrastructure and its working is a must. - Should be aware of and have practical experience of working on port forwarding, DDNS configurations, RTSP protocol, NVR/DVR, IP cameras,etc. - Minimum 2 years of client interaction experience for B2B clients. - Should be self-motivated and self-directed - Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels - Excellent organizational and problem-solving skills How we work: - We use Microsoft Teams for daily communication, conduct daily standups and team meetings over Teams. - We value open discussion, ownership, and a founder mindset. - We prioritize design, amazing UI/UX, documentation, to-do lists, and data-based decision-making. - We encourage team bonding through bi-weekly town halls, destressing sessions with a certified healer, and fun company retreats twice a year. - We offer a 100% remote workplace model, health insurance, top performers eligible for attractive equity options, mental health consultations, company-sponsored upskilling courses, growth hours, the chance to give back with 40 hours for community causes, and access to a financial advisor.

Anywhere in India/Multiple Locations

Wobot.ai - Customer Success Associate 

Job Description for Wobot.ai - Customer Success Associate  in Wobot.ai in  Anywhere in India/Multiple Locations for (2-7) years of experience. Apply Now!