Wobot.ai - Customer Success Associate Responsibilities: - Own relationship with assigned clients, including onboarding, implementation, training etc. - Monitoring accounts to ensure a positive customer experience with the company's products or services - Analyzing potential issues related to customer accounts and channelizing internally for a faster resolution. - Coordinating with other departments Sales, Engineering and Product to ensure that customers' needs are met. - Develop and maintain customer-success strategies and best practices, as well as customer-support content, with help from the creative team - Review the customer journey, identifying how it's supported, taking a consultative approach in helping clients overcome issues and achieve goals - Serve as day-to-day contact for assigned accounts, identify areas of opportunity, highlight best practices, and document them - Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings - Maintain existing customer success metrics and data Requirements: - Sound knowledge of CCTV Infrastructure and its working is a must. - Should be aware of and have practical experience of working on port forwarding, DDNS configurations, RTSP protocol, NVR/DVR, IP cameras,etc. - Minimum 2 years of client interaction experience for B2B clients. - Should be self-motivated and self-directed - Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels - Excellent organizational and problem-solving skills. How we work ? - Microsoft Teams is our go to tool for daily communication - We conduct daily standups and team meetings over Teams - We encourage open discussion and debate, and place tremendous value on ownership and founder mindset. - We value: design + amazing UI/UX, documentation, To-Do lists and Data based decision. - We're distributed but not alone! We might be working around the world but we believe in the value in getting to know each other outside of working hours - We get together for a bi-weekly townhall and frequent destressing session with a certified healer! Perks and Benefits : - 100% remote workplace model - Health Insurance - Top performers eligible for attractive equity options - Mental Health Consultations. - Company sponsored upskilling courses - Growth Hours - Community Hours - Fun company retreats twice a year - Access to a Financial Advisor

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Wobot.ai - Associate - Customer Success 

Job Description for Wobot.ai - Associate - Customer Success  in Wobot.ai in  Any Location for (2-5) years of experience. Apply Now!