Wizcraft - Project Lead - Client Servicing - Event Management

Job Summary:

- We are seeking a dynamic and experienced professional to lead our Client Servicing function in the Event Management space.

- The Head of Client Servicing will be responsible for driving client success, ensuring high-quality service delivery, and building long-term strategic partnerships.

- This role demands strong leadership, business acumen, and the ability to inspire a high-performing team.

Key Responsibilities:

Client Relationship Management:

- Serve as the senior point of contact for key clients.

- Build and nurture long-term, trust-based client partnerships.

- Understand client goals, challenges, and industry trends to offer proactive solutions.

Team Leadership:

- Lead, mentor, and develop a client servicing/account management team.

- Define performance standards and review individual/team progress.

- Foster a culture of collaboration, accountability, and excellence.

Strategic Planning:

- Partner with leadership to define client strategies aligned with business goals.

- Identify opportunities for upselling, cross-selling, and business expansion.

- Lead client review meetings and strategic discussions.

Project Oversight:

- Oversee delivery of client work, ensuring quality, timeliness, and budget adherence.

- Handle escalations and resolve issues with professionalism.

- Coordinate with internal teams (creative, production, tech, finance) for seamless execution.

Reporting & Analysis:

- Track client satisfaction metrics and service performance KPIs.

- Provide management reports on client health, risks, and opportunities.

- Recommend improvements based on insights and feedback.

Qualification: Master's or Bachelor's in any related field