WizCommerce - Manager - Client Onboarding

We are seeking a detail-oriented and proactive Onboarding Manager to lead operational onboarding processes for new clients.

This position is central to setting up customers for success from a product and data operations perspective.

You will be responsible for coordinating account setup, managing customer-specific customizations, supporting integrations, and analyzing onboarding data to drive efficiency and impact.

This is a cross-functional role that works closely with product, engineering, customer success, and sales teams to ensure a smooth and seamless onboarding experience for every customer.

Responsibilities:

- Own and execute the end-to-end onboarding process for new customers from an operational perspective.

- Set up customer accounts, permissions, and product configurations based on requirements.

- Handle customer-specific customizations and ensure they are implemented accurately and on time.

- Collaborate with the integration team to support light technical integrations (e.g, file-based uploads, Quick Books, Shopify, etc.

- Maintain onboarding documentation, trackers, and process workflows.

- Act as the operational point of contact for onboarding-related issues, ensuring prompt resolution.

- Work cross-functionally with product, customer success, and support to ensure a coordinated experience.

- Identify trends from onboarding feedback and suggest product or process improvements.

Requirements;

- 1-2 years of experience in onboarding, customer operations, implementation, or a similar role.

- Strong proficiency in Microsoft Excel / Google Sheets (VLOOKUP, Pivot Tables, complex formulas, etc.

- Analytical mindset with experience handling, cleaning, and interpreting data sets.

- Familiarity with onboarding tools and ticketing systems (JIRA) is a plus.

- Excellent organizational skills and attention to detail.

- Clear and professional communication skills - both written and verbal.

- Ability to multitask and manage competing priorities in a fast-paced environment.

Nice to Have:

- Experience in a SaaS or tech-enabled service environment.

- Exposure to tools like Postman, HTML code or basic scripting is a plus.

- Background in operations, or implementation teams.

Compensation: Best in the industry.

Location: Bengaluru