Wipro Enterprises - Manager - UK Life Insurance & Pension

Manager - UK Life and Pension, insurance Process

Position Overview:

The Manager role is a non-voice position within the insurance process, specifically Life and Pension Retirements. Candidates must be flexible to work in any shift and hold a graduate degree in any stream.

Qualifications & Experience

- 9+ years of experience, primarily in BPO insurance (Life and Pension Retirements)

- Must have a team of 80+ associates

- Relevant certifications: CF1, FA1, FA2 (one or more)

- Intrusted to work from office 5 days in week in UK Shift(2-11pm)

- Job Location: Kolkata

Essential Skills

- Strong knowledge of insurance products and policy life cycles

- Excellent customer service orientation

- Outstanding written and verbal communication skills

- Team coaching and development abilities

- Ability to share and communicate important information to increase team efficiency

- Self-motivation, accountability, organizational and prioritization skills

- Ability to multitask and work proactively

- Ambitious and independent work ethic

- Managing SLAs, resolving team queries, and ensuring smooth operations

- Liaising and coordinating with internal and external teams

- Accountability for outstanding items and escalation of open issues

- Professional and cordial behavior with clients

- Adherence to SOPs, timely review, updates, and sign-off

Good to Have Skills:

- Proficiency in Microsoft Office (Excel, Outlook, Word)

- Process knowledge (insurance domain, platforms/applications, client-specific knowledge)

Trainable Skills:

- Specific platform and client knowledge within insurance industry

Language Requirements:

- English (Reading/Writing) - B1 Intermediate proficiency

- Nationality: Non-native (no restriction specified)

Responsibilities:

- Managing and coaching a team of 80-150 associates

- Ensuring SLA adherence and smooth process operations

- Providing feedback and sharing key information with the team

- Liaising with various stakeholders to resolve queries and outstanding issues

- Maintaining professionalism and adherence to company SOPs