Job Purpose:. - As a Client Success Manager, you will be responsible for managing customer projects and providing exceptional service to our customers. - You will oversee the coordination of internal teams to complete projects within a specified timeframe and ensure customer satisfaction. - In addition, you will be responsible for providing technical support, training, and problem resolution for our customers. Responsibilities:. - Manage customer projects, completing the Discovery phase and coordinating with customers and internal teams. - Provide customer service, resolving escalated cases and ensuring timely solutions. - Log activities and ensure services are paid for. - Plan and deliver trainings for customers, acclimatizing them with Windowmaker. - Provide regular reports to management. - Oversee the Customer Support and Data team. Key Tasks:. - Communicate with clients, reduce turnaround time, and assign work to resources. - Prepare productivity reports and schedule resources for service requests. - Improve processes and provide effective support to customers. - Ensure regular customer training on latest releases. - Provide technical support to sales staff and help with technical demos. - Develop reports to improve efficiency and quality of deliverables. - Identify training needs and schedule sessions. - Oversee operational duties of the customer service team. - Maintain records or tickets of all interactions with customers. - Train new employees. - Maintain customer satisfaction by providing problems-solving resources. - Research and implement new ways to improve the customer experience. - Implement best practices in customer service management. - Contributes customer service information and recommendations to strategic plans and reviews. Skills: - IT background. - Excellent communication skills in English. - Analytical and technical mindset. Location: Vadodara.

Gujarat

Others

Windowmaker Software -  Manager - Client Success 

Job Description for Windowmaker Software -  Manager - Client Success  in Windowmaker Software Ltd in  Gujarat Others for (3-4) years of experience. Apply Now!