About Us: Windowmaker Software Limited is a highly esteemed software company in the window and door industry. With over 40 years of experience, we have built a reputation for crafting innovative, industry-leading solutions trusted by customers worldwide. Our expertise and commitment to excellence have established us as a trusted name in the industry. Job Purpose: As a Client Success Lead, you will be responsible for managing customer projects and providing exceptional service to our customers. You will oversee the coordination of internal teams to complete projects within a specified timeframe and ensure customer satisfaction. In addition, you will be responsible for providing technical support, training, and problem resolution for our customers. Responsibilities: - Manage customer projects, completing the Discovery phase and coordinating with customers and internal teams. - Provide customer service, resolving escalated cases and ensuring timely solutions. - Log activities and ensure services are paid for. - Plan and deliver trainings for customers, acclimatizing them with Windowmaker. - Provide regular reports to management. - Oversee the Client Success and Data team. Key Tasks: - Communicate with clients, reduce turnaround time, and assign work to resources. - Prepare productivity reports and schedule resources for service requests. - Improve processes and provide effective support to customers. - Ensure regular customer training on latest releases. - Provide technical support to sales staff and help with technical demos. - Develop reports to improve efficiency and quality of deliverables. - Identify training needs and schedule sessions. - Oversee operational duties of the customer service team. - Maintain records or tickets of all interactions with customers. - Train new employees. - Maintain customer satisfaction by providing problems-solving resources. - Research and implement new ways to improve the customer experience. - Implement best practices in customer service management. - Contributes customer service information and recommendations to strategic plans and reviews. Experience and Skills: - Experience : 10-12 years. - IT background. - Excellent communication skills in English. - Analytical and technical mindset. Benefits of joining us: - Health Insurance. - 5-Day Working Week (Monday to Friday). - 7 Paid Sick Leaves per calendar year. - 7 Paid Casual Leaves per calendar year. - 18 Annual Leaves. - Professional development opportunities. - Flexible working hours. - Welcoming and friendly office culture. - Frequent festivities and office parties.

Vadodara/Baroda

Gujarat

Windowmaker Software - Lead - Client Success 

Job Description for Windowmaker Software - Lead - Client Success   in  Vadodara/Baroda Gujarat for (10-12) years of experience. Apply Now!