Wilco Source - Salesforce Technical Architect

Position: Salesforce Technical Architect

Location: Hyderabad

Mode: Full-Time

Experience: 9+ Years

Notice Period: Immediate to 30 days

Note: The candidate should be comfortable to work till 12AM IST

Responsibilities:

- Define the enterprise Salesforce architecture across three business segments org strategy, data model, integration architecture, and security framework.

- Lead the Life Sciences Cloud transformation target-state design, data migration from legacy CRM systems, and compliance architecture.

- Architect the Salesforce-MuleSoft integration layer for SAP ERP connectivity (customer/account sync, order management, pricing/discount flows).

- Drive the Agentforce / AI strategy identifying use cases for autonomous AI agents in commercial workflows (lead qualification, case routing, forecasting).

- Establish governance frameworks for Salesforce platform architectural decision records, technical debt inventory, and security review processes.

- Lead architecture review boards for all Salesforce change requests and major enhancements.

- Partner with CRM Analytics team to design the Salesforce-to-Power BI / Tableau data flow for commercial KPIs.

- Drive platform performance engineering large data volume strategy, asynchronous processing patterns, and API governance.

- Own the Salesforce licensing and SKU optimization strategy ensuring cost-effective use of Sales Cloud, Service Cloud, and platform licenses.

Required Skills:

- 9-14 years of Salesforce experience with at least 3 years as a Solution/Technical Architect.

- Salesforce Certified Technical Architect (CTA) or Application Architect certification strongly preferred.

- Deep expertise in multi-cloud Salesforce architecture (Sales, Service, Life Sciences, Experience Cloud).

- Proven track record in large-scale CRM transformation programs for enterprises with $10B+ revenue.

- Experience with Salesforce-MuleSoft integration architecture at enterprise scale.

- Strong understanding of Salesforce security, compliance, and data governance for regulated industries.