Background An incredibly rare opportunity for a detail-obsessed operations expert to join a well-funded early stage Ed Tech start-up backed by bulge-bracket VCs and an award winning management team. The founder is highly reputed with a blue chip pedigree and a history of successful exits. Prototype has blockbuster results, targeting an immediate $1.1+ Billion market, enabling tremendous wealth generation in a short time for a dynamic, analytical growth hacker, ideally with some ed-tech experience. Role - Call Center Sr.Manager Operations/Lead Field: Ed-Tech. Responsibilities - Partner Management: The Call Centre Lead will be responsible for managing the call centre partner and its end to end performance. - Recruitment and Training: Recruiting of technical / non-technical executives, their training and certification. Capable of expanding the operations 2x every month - scaling from 0 to 250 in 3 months. - Operations Management: The individual has to manage the entire call-center operations connecting through multiple geographies and locations, managing flow, intake and output. Critical to be very passionate about a) Massive Detail Orientation b) Auditing c) Training and Measurement. c) Expanding into international markets - Performance Improvement: Improve call centre performance by using deep analytics, auditing and execution of new ideas. Productivity per person of the call centre to be increased 20% every month by identifying opportunities for process / operational / tech improvements and executing them. - Backed by a reputed founder and two of the Top 3 India VCs, this is a once-in-a-lifetime chance to make tremendous wealth and see a business being built from scratch for an exceptional growth hacker/operations wizard.

Mumbai

WhiteHat Jr - Director/Senior Manager - Call Center Operations 

WhiteHat Jr - Director/Senior Manager - Call Center Operations  ,Job Description for WhiteHat Jr - Director/Senior Manager - Call Center Operations  in WhiteHat Jr in  Mumbai for (6-8) years of experience. Apply Now!

Job Description for WhiteHat Jr - Director/Senior Manager - Call Center Operations  in WhiteHat Jr in  Mumbai for (6-8) years of experience. Apply Now!