WheelsEye - Team Lead - Customer Service

Job Title: Team Lead Customer Service (Tamil Language)

Work Mode: Work From Office (WFO) 35 to 45 CTC

Work Days: 6 Days Working

Location: 5th Floor, Capital Business Park, Unit 06, Badshahpur Sohna Road Highway, Sector 48, Gurugram, Haryana 122018

Interview Mode: Online (2 Rounds)

Job Description:

We are looking for an experienced Customer Service Team Lead with strong communication skills in Tamil. The ideal candidate should have at least 2 years of experience in managing customer support teams and ensuring high-quality service delivery.

Key Responsibilities:

- Lead, mentor, and manage a team of customer service executives.

- Ensure customer queries are resolved within defined TAT and with high satisfaction.

- Conduct regular performance reviews, coaching, and feedback sessions.

- Monitor daily operations, team productivity, and SLAs.

- Handle escalations and provide effective solutions.

- Maintain reports, dashboards, and process documentation.

- Coordinate with internal teams for process improvements.

Required Skills & Qualifications:

- Minimum 2 years of experience in customer service, preferably in a team lead role.

- Fluency in Tamil (mandatory) and good English communication.

- Strong leadership, problem-solving, and team-handling skills.

- Ability to work under pressure and manage deadlines.

- Good understanding of customer service metrics and quality standards.

- Proficiency in MS Excel and reporting.

Interview Process (Online):

1. HR Round

2. Operations Round