Western India Cashew Company - Assistant Manager - eCommerce Operations

JD - Assistant Manager - E Commerce Operations

Location: Kollam

About the company :

- Western India Cashew Company Pvt Ltd is India's top exporter of value-added cashew products, supplying major supermarkets and Food companies in America and Europe.

- Our PUREHEART Brand's range of nut products includes Nutreats (cashews, almonds, pistachios), Nut-mixes, Nut-spreads (sweet / chocolate) and Nut-paste (culinary).

- We are professionally led and PUREHEART is a market-leader in Kerala.

Company Website - https://www.wenders.com

Job Summary : We are looking for a proactive and results-driven Assistant Manager - E-Commerce Operations to support and optimize our day-to-day e-commerce logistics, stock replenishment, and order fulfillment operations.

- The ideal candidate will have hands-on experience managing backend workflows across multiple marketplaces, ensuring timely dispatch, replenishment, reporting and high operational efficiency.

Responsibilities:

- Manage daily e-commerce operations including order processing, packing, shipping, and returns

- Monitor inventory levels across all channels (Warehouse, FBA, FBF, Blinkit Parent Hubs, etc. ) and ensure timely stock replenishment based on sales velocity and forecasted demand

- Coordinate with internal warehouse teams and external logistics partners for smooth inbound and outbound stock movements

- Track and analyze stock availability vs. dispatch and delivery performance to avoid stockouts or overstocking

- Collaborate with the supply chain team for purchase planning based on inventory movement and order history

- Liaise with courier partners and 3PL providers to improve logistics performance and reduce TAT (turnaround time)

- Work closely with customer service to handle order-related escalations and ensure a high standard of customer satisfaction

- Generate and analyze performance reports (order fulfillment, stock status, return rates, delivery timelines, etc. ) and present actionable insights

- Assist in process improvement initiatives to streamline inventory control and fulfillment efficiency

- Supervise and mentor junior staff or interns, ensuring adherence to SOPs

Qualifications:

- Degree in supply chain, Logistics, or a related field preferred

- 3-4 years of experience in e-commerce operations management, warehouse/inventory management, or fulfillment