WeRize - Manager - Lending Operations

About WeRize:

Founded in 2019 by Vishal Chopra and Himanshu Gupta, WeRize is building India's largest full stack fintechplatform for 500 million underserved middle-class customers who live in 5000+ small towns of India.

WeRize (Wortgage technologies pvt ltd) also owns RBI registered NBFC subsidiary (Wortgage Finance pvt ltd).

This customer segmentis not served by privatesector banks, Insurersand Mutual Fund companies due to their low ticket-size and lifetime value and is dependent on PSU/Govt. banks.

PSU/Government banks rarely provide financial products beyond basic savings accounts and these customers lack access to unsecured loans, MSME loans, credit cards, affordable housing loans, loan against property , health and life insurance and investment products.

WeRize manufactures innovative unsecured consumer credit, mortgages, loan against property, MSME loans,savings and insurance products designed for this customer base keeping in mind their needs, requirements and purchasing power, with a view to add a layer of financial security to their lives and enable access to credit.

While customers in these geographies use smartphones, they need properguidance and support when purchasing the right financial products for themselves.

So, a pure digital model doesn't work for this segment.

WeRize has innovated on this front through its 'Finance ki online dukaan (Social Shopify of Finance)', a first of its kind social distribution tech platform in the financial services space that educates and enables local financially literate freelancers across these small towns to source business through online and offline channels, recommend the right financial product(s) to customers as well as provide after sales support.

These freelancers, who are located in more than 5000+ towns and cities, earn as much as INR 30,000 a month from WeRize in commissions.

Our social distribution platform supported by financially literate freelancers means exceptionally low cost of customer acquisition (CAC) and operations costs compared to both fully digital and on-the-ground financial services providers.

Digital conversions among this target group are way lower when compared to upper income customers in metros and hence pure digital CAC doesn't workfor this segment.

While companies like LIC and Fino Bank also rely on freelancer distribution, they deploy local on-field teams/branches to manage freelancers in every city.

That results in very high CAC and operations costs for such companies.

WeRize on the other hand, has been able to acquire, train and manage thousands of freelancers in 5000+ cities only through its tech platform and without any feet-on-street team of its own.

This results in highly profitable business model for Werize.

To know more about the company, please visit: https://www.werize.com/.

Roles & Responsibilities:

- Implements new process changes to improve efficiency and accuracy.

- Identify internal control weaknesses and implement process.

- Oversee the daily/weekly/monthly delivery of targets in a timely manner and ensure compliance and accuracy.

- Building a data-oriented culture & adoption of process improvement projects to achieve business goals within the team.

- Managing senior stakeholder communication across multiple lines of business (Credit, Risk and Collections) on various project milestones, process changes, escalations, etc.

- Drive companies' revenue numbers by converting sanctioned loans into disbursement.

- Maintain overall commercials - cross selling insurance products as per the monthly and annual targets to drive company's revenue generation.

- Ideate, help design and implement process related changes and enhancement of current process which helps in disbursement conversion.

- Training, Mentoring and ongoing support to the team with feedback and support for improvement in revenue generation and sales.

- Maintain the data base and metrics of the team.

- Prepare reports for management regarding loan processing activities including but not limited to status and production reports.

- Prepares and provides loan disbursement instructions for loan officer, and when closing loan through title company funds the loans to the title company after verifying that all title company exceptions and instruction requirements have been met.

- Handled a team of 10+ employees and driving the team.

- Escalation Management - 0% escalation.

- Awareness on Franking / stamping of loan agreements.

- Documentation awareness for Loans.

- Complete awareness about KYC norms.

- Maintain a good partner relation.

- Able to work overtime when needed.

- Other duties as assigned.

Attributes we are looking for:.

- MBA/ BBA/BCom or equivalent degree.

- 5+ experience in Banks / Financial Institutions / Technology start-up.

- Understanding of lending and/or insurance industry would be a plus.

- Ability to work with senior leadership and management teams across business units.

- Ability to get on the ground be part of functional teams.

- Should be comfortable managing and working with ambiguity and finding solutions from the same.

- Understanding of financial models, with experience in creating them a plus.

- High Proficiency in MS Excel and basic ability to use SQL will be a plus.