Warranty Manager - Claims

Role Summary:

This role supports warranty operations through data analysis, claims validation, and coordination with dealers to ensure compliance and efficiency in warranty reimbursement processes.

Key Responsibilities:

- Validate and process dealer warranty claims within defined timelines.

- Monitor claim accuracy, part return compliance, and documentation.

- Analyze claim data to detect anomalies and report trends.

- Support policy enforcement and dealer communication.

- Maintain warranty database and MIS reports for leadership review.

Key Skills & Competencies:

- Analytical mindset with attention to detail.

- Knowledge of vehicle systems and service documentation.

- Strong process and compliance orientation.

Experience & Qualifications:

- 13-15 years of experience in warranty administration or service quality.

- Bachelor's degree in Engineering or Business.

Preferred Background:

- Experience using OEM warranty systems or claim management tools.

Location: Mumbai HQ

Reporting To: Head - Technical & Warranty