Warner Bros. Discovery - Manager - Participations Solutions

Your Role Accountabilities:

OPERATIONS/PROJECT MANAGEMENT:

- Accountable for the day-to-day operations related to Sylvester, JIRA-Sylvester, Rosebud and the Sylvester Data Warehouse support.

- Ensure efficient statement processing, including payment processing, statement delivery and audit support.

- Monitor and improve overall process including key operational performance metrics, batch job runtimes/stability, month end close, etc.

- Responsible for the system stability and performance related to the complete reporting cycle, from stakeholder entry to payments/audit support

- Provide guidance and subject matter expertise in the implementation, upgrade, and rollout of TDMS Participations solutions

- Ensure smooth integration with other WBD and third-party systems

- Oversee project team, manage key stakeholders, and management to prioritize business requirements.

- Ensure US-based TDMS functional resources are informed and in support of all proposed technical solutions
- Help determine resource roles needed and work with management to secure project team members

SOLUTION DESIGN and IMPLEMENTATION:

- Collaborate with TDMS Burbank support team, to understand team needs and dependencies to better align business processes

- Work closely with TDMS Burbank team to understand requirements and design solutions that align with business objectives.

- Coordinate with vendors and consultants for the implementation or optimization of TDMS solutions

- Communicate effectively with Burbank-based team, to provide updates, training, and support on system functionality and process changes.

- Manage the customization and enhancement of Sylvester, AIRS and Record Maestro to meet business needs.

- Develop and define new and improved workflow and initiatives

- Help provide training and training materials for new processes

- Support key end users in month end, quarter end, and year end activities

- Manage special assignments, such as evaluating vendors, gathering/evaluating consultant proposals, or other responsibilities as requested

- Manage data privacy and security standards to ensure compliance with legal and regulatory

requirements.

- Identify and mitigate risks related to stakeholder information, payment information, and process inefficiencies.

STRATEGY:

- Develop and execute a methodology to evaluate, prioritize and monitor the success of the business processes

- Accurately and clearly articulate strategic issues and provide relevant, logical options for solving them

- Build a framework and drive development through dynamic business intelligence tools and dashboards for use in ongoing business planning and goal measurement through KPIs

- Drive continuous improvement in TDMS/FCRA processes through automation, system optimization, and adoption of new functionalities.

- Monitor market trends and innovations to enhance the companys capabilities.

ANALYTICS, COMPLIANCE and RISK MANAGEMENT;

- Manage data privacy and security standards in billing operations to ensure compliance with legal and regulatory requirements.

- Identify and mitigate risks related to stakeholder information, payment information, and process inefficiencies.

- Support decision-making by providing insights into system performance trends, payment delays, and user behavior.

- Develop comprehensive performance analysis of business processes and review ways of improvement

Qualifications & Experiences:

- 8-12 years of hands-on implementation or operational experience with Participations systems and payments

- 8-12 years of production support or software development leadership experience

- Undergraduate degree required in computer science, mathematics or business sciences

- Project management for software implementations or enhancements

- Superior analytical and problem-solving skills

- Leadership skills to manage teams and cross-functional stakeholders.

- Analytical mindset for performance optimization and process improvements

- Expert user of Microsoft Office (Excel, PowerPoint, Word) to prepare all documents, presentations, graphs, briefings, and worksheets

- A passion for accuracy and translating insights into a compelling narrative; able to maintain a balance between the details and the larger picture

- Excellent written and verbal communication

- Superb relationship building skills

- Work collaboratively w/small teams

- Ability to handle multiple assignments concurrently

Not Required but preferred experience:

- Post-graduate work experience in a related field (entertainment or entertainment)

- Knowledge of and passion for media, entertainment, and technology industries (including key players, growth trends and drivers, new media models, industry structure, etc.)

- Familiarity with streaming and similar products/services

- Experience working in a national or global company

- Some visualization tool knowledge would be helpful (i. Tableau, Power BI)

- Comfortable in working in highly iterative and somewhat unstructured environment