Warner Bros. Discovery - Lead - Hardware Asset Management
Your New Role
- The Lead, Hardware Asset Management will play a critical role in the Asset and Operations team, focusing on the end-to-end lifecycle management of physical IT assets using the ServiceNow Hardware Asset Management (HAM) module.
- This position will be based in Hyderabad and will report directly to the Senior Manager, Enterprise Asset Operations Management.
- As a key contributor to enterprise asset operations, this role ensures that hardware assetssuch as laptops, desktops, servers, and network devicesare accurately tracked, maintained, and optimized from procurement through retirement.
- The Lead, Hardware Asset Manager will collaborate with procurement, IT support, finance, and compliance teams to ensure asset data integrity, policy adherence, and operational efficiency.
- This role requires deep knowledge of ServiceNow HAM, asset lifecycle processes, and ITAM best practices.
Your Role Accountabilities.
Asset Lifecycle Management.
- Oversee the full lifecycle of hardware assets, from acquisition and deployment to decommissioning and disposal.
- Ensure accurate and timely updates to asset records in ServiceNow, including ownership, location, status, and warranty information.
- Monitor asset aging, utilization, and refresh cycles to support strategic planning and cost optimization.
ServiceNow HAM Administration.
- Configure and maintain the ServiceNow Hardware Asset Management module to support enterprise asset operations.
- Automate workflows for asset receiving, assignment, return, and disposal using HAM best practices.
- Integrate HAM with related modules such as Procurement, CMDB, and Discovery to ensure data consistency.
Inventory Control & Compliance.
- Conduct regular audits and reconciliations of physical inventory across locations.
- Ensure compliance with internal asset management policies and external regulatory requirements.
- Manage asset tagging, tracking, and reporting processes to support financial and operational audits.
Stakeholder Collaboration.
- Partner with IT support, procurement, finance, and compliance teams to align asset management practices with business needs.
- Act as a subject matter expert on hardware asset management processes and ServiceNow HAM capabilities.
- Provide training and support to stakeholders on asset lifecycle procedures and HAM usage.
Reporting & Continuous Improvement.
- Develop and maintain dashboards and reports on asset inventory, lifecycle status, and key performance indicators.
- Identify opportunities for process improvement and automation to enhance asset visibility and reduce manual effort.
- Stay current with ServiceNow platform updates and ITAM trends to drive innovation and efficiency.
Qualifications & Experiences.
- 6+ years of experience in IT Asset Management, with a focus on hardware lifecycle management.
- Proven experience with ServiceNow Hardware Asset Management (HAM), including configuration and workflow automation.
- Strong understanding of ITAM best practices, asset lifecycle processes, and inventory control.
- Experience with asset audits, compliance reporting, and vendor contract management.
- Excellent analytical, organizational, and communication skills.
- Bachelors degree in Information Technology, Business Administration, or a related field.
Not Required But Preferred Experience.
- ServiceNow certifications (e.g., Certified Implementation Specialist HAM, Certified System Administrator).
- ITIL Foundation or higher-level certifications.
- Experience with global asset operations in a large enterprise environment.
- Familiarity with software asset management (SAM) and integration with HAM.
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