- The Sr. Analyst, Application Portfolio Management will serve as a key contributor within the Enterprise Service Management Office (ESMO), reporting to the Senior Director of Service Engagement & Delivery.

- This role is designed for an experienced professional with 7+ years of relevant experience who can operate independently, support junior analysts, and perform critical operational tasks that ensure the accuracy, completeness, and strategic alignment of the enterprise application portfolio.

- This position is based in Hyderabad.

Your Role Accountabilities:

APPLICATION PORTFOLIO MANAGEMENT EXECUTION.:

- Maintain and enhance the accuracy of the Application Portfolio Management (APM) database, including data related to business applications, services, websites, mobile apps, and console games.

- Implement and refine automated and manual data quality processes to ensure compliance, completeness, and accuracy of application data.

- Support the implementation of APM disciplines and lifecycle management practices in collaboration with IT, business stakeholders, and platform teams.

- Generate and maintain dashboards and reports in ServiceNow to provide insights into application - performance, utilization, and compliance.

- Develop and maintain information objects, process documentation, and reporting templates to support APM operations.

- Identify and champion opportunities for continuous improvement, including automation of manual processes and enhancement of data governance practices.

COLLABORATION & STAKEHOLDER SUPPORT.

- Serve as a liaison to the platform team for issue resolution and enhancement requests related to the application inventory.

- Partner with Governance and Compliance teams to ensure adherence to internal policies and regulatory requirements.

- Collaborate with all disciplines to support Common Service Data Model (CSDM) compliance.

- Provide subject matter expertise and guidance to junior team members and stakeholders on APM tools, processes, and best practices.

- Participate in cross-functional initiatives to support application rationalization and Technology Business Management (TBM) practices.

Qualifications & Experiences:

- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience).

- 5+ years of experience in ITSM/ITIL environments, with at least 2 years focused on application portfolio management , software development lifecycle and/or software inventory management.

- Proven experience with ServiceNow, particularly the APM and CMDB modules.

- Strong understanding of application lifecycle management, cloud platforms (SaaS, PaaS, IaaS), and integration with enterprise systems.

- Familiarity with the Common Service Data Model (CSDM) and its application in ServiceNow.

- Strong analytical and documentation skills, with the ability to produce clear, actionable reports and process documentation.

- Excellent communication skills, capable of engaging both technical and non-technical stakeholders.

- Demonstrated ability to work independently while mentoring and supporting junior staff.