Warehouse Operations Manager - D2C/Quick Commerce

We are looking for a hands-on Warehouse Operations Manager to lead and scale our fulfillment operations across dark stores and central warehouses. The role will be critical in ensuring fast, accurate, and cost-efficient order fulfillment for our D2C and quick-commerce channels.

You will work closely with q-com partners, logistics providers, planning teams, and tech platforms to deliver a seamless customer experience while building robust warehouse processes.

Key Responsibilities

Warehouse & Dark Store Operations:

- Ensure SLA adherence for quick commerce and D2C orders (speed, accuracy, OTIF)

- Drive layout optimization and process improvements for faster fulfillment

Quick Commerce & Partner Management:

- Coordinate with q-com platforms (Blinkit, Zepto, Swiggy Instamart, etc.)

- Ensure smooth inventory sync, replenishment cycles, and dispatch readiness

- Manage partner escalations, performance metrics, and compliance

Inventory & Logistics Management:

- Own inventory accuracy, cycle counts, shrinkage control, and stock reconciliation

- Plan replenishments in line with demand forecasts and sales velocity

- Work closely with last-mile and line-haul logistics partners

Process & Cost Optimization:

- Implement SOPs, quality checks, and productivity benchmarks

- Identify cost-saving opportunities across warehousing, manpower, and logistics

- Track KPIs like fill rate, pick accuracy, TAT, cost per order, and inventory turns

People & Vendor Management:

- Manage warehouse teams, supervisors, and third-party manpower

- Train teams on SOPs, safety, and productivity standards

- Oversee vendor performance and contract adherence

Systems & Tech:

- Work with WMS, OMS, and ERP systems for seamless order processing

- Drive process automation and tech adoption where possible

- Ensure data accuracy and real-time reporting

What Were Looking For:

- 510 years of experience in warehouse operations, logistics, or supply chain

- Strong exposure to D2C, FMCG, consumer brands, or quick commerce

- Hands-on experience with dark stores and high-velocity fulfillment

- Strong understanding of last-mile logistics and q-com SLAs

- Comfortable working in fast-paced, high-growth environments

- Strong problem-solving, execution, and people-management skills