What you'll do : Director of Launch - Walmart GoLocal You'll Impress Us If : - You have extensive experience of customer service and with a clear view to excellence. - Previous experience with professional services and building the foundation for client implementations. - You know how to build relationships, collaborate effectively cross functionally and help deliver the result for the client and the business. - You appreciate complexity but cut through it and offer simplicity and clear direction. - You have developed, designed, and implemented KPIs to effectively measure client launch and adoption. - Have overseen a team focused on escalations. - Experience using Salesforce or a project management tool to define client timelines, as well as report out on client escalations. Responsibilities : - Accountable for defining and delivering the strategy and direction of our Walmart GoLocal launch professional services and team. - Ensure quality and excellence in our client launch and onboarding, setting clear, data driven clear objectives and action plans to achieve our goals. - Develop and grow the Launch Team organizations to maturity, solidifying the base foundations to a top tier customer service. - Partner with the product team to identify gaps and help simplify our onboarding experience across all account types (SMB, Mid-Market and ENT), leading to faster onboards and reduced operating costs. - Drive process standardization across all launch as it relates to client internal and external deliverables. - Mentor, coach and guide your direct and indirect reports to be future leaders of the organization. - Develop and maintain metrics that ensure customer service satisfaction is attained. Experience Required : - Experience in client facing, professional services, consulting positions. - Ability to understand technical concepts and articulate them across multiple stakeholders. - Team leadership and management experience - Experience defining and building strategy with clear data driven objectives and have clear evidence of outcomes. At Walmart, we offer competitive pay as well as performance-based incentive awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices . Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One. The annual salary range for this position is $110,000.00-$220,000.00 Additional Compensation Includes Annual Or Quarterly Performance Incentives. Additional compensation for certain positions may also include: - Regional Pay Zone (RPZ) (based on location) - Stock equity incentives Minimum Qualifications : Bachelor's degree in Business Administration, Engineering, Operations, or related field and 5 years' experience in operations, project management, or related area OR 7 years' experience in operations, project management, or related area. 3 years' supervisory experience. Preferred Qualifications : - Working on cross-functional teams or projects - Masters: Business Administration - Project Management - Project Management Professional - Certification Primary Location : 702 SW 8TH ST, BENTONVILLE, AR 72716, United States of America

Gurgaon/Gurugram

Walmart - Launch Head/Director - Operations 

Job Description for Walmart - Launch Head/Director - Operations  in WM Global Technology Services India Pvt.Ltd Limite in  Gurgaon/Gurugram for (7-12) years of experience. Apply Now!