Vutto - Refurb Operations Manager

ABOUT THE ROLE:

The Refurb Operations Manager will lead end-to-end refurbishment operations for used two-wheelers, ensuring smooth execution, quality control, and operational efficiency across the city. The role involves managing cross-functional teams, vendor partnerships, after-sales operations, and overall business performance for the refurb vertical. The ideal candidate will drive process improvements, optimize workflows, and build strong market understanding to scale operations effectively.

KEY RESPONSIBILITIES:

- Spearheaded end-to-end planning and execution of city-wide refurbishment operations for the 2-Wheeler (2W) category.

- Collaborated with the central strategy team to drive performance monitoring, process optimization, and continuous improvement initiatives.

- Led cross-functional technical and support teams to efficiently manage refurbishment workflows and ensure operational excellence.

- Owned refurbishment targets, after-sales operations (warranty & services), and full P&L responsibility for the vertical.

- Developed deep expertise in the local used 2W market, including spares supply chain, pricing dynamics, and customer demographics to streamline ground operations and provide strategic feedback to central teams.

- Established and managed strong vendor partnerships to ensure seamless operational execution and supply continuity.

KEY REQUIREMENT:

- 4-8 years of experience in high-performing, fast-paced organizations.

- Strong academic background complemented by a consistent track record of high performance in prior roles.

- High emotional intelligence (EQ), strong resilience, and an exceptional drive to learn and grow.

- Excellent stakeholder management skills, with the ability to influence and collaborate across functions (most critical requirement).

WHY JOIN US?

- Competitive pay

- Exciting opportunity to be part of high paced start-up.

- Great work culture.

- Health benefits

- Flexible work timings