Vutto - City Operations Head

CITY OPERATIONS HEAD - JAIPUR

About Us :

Vutto is a full-stack, phygital platform transforming the used two-wheeler market in India. We combine certified online listings with offline retail experience, in-house refurbishment, warranty support, and end-to-end documentation to deliver a seamless and trustworthy experience.

About the Role :

The City Operations Head will be responsible for building and scaling both supply and demand in the city. This role entails complete ownership of end-to-end business operations and supply chain management for the Jaipur city, including driving onboarding through local channels, strategic partnerships, and referral networks.

KEY RESPONSIBILITIES :

- Own Training and Quality : Design and execute training programs to upskill sales professionals. Maintain service quality standards through continuous performance monitoring and retraining.

- Operational Excellence : Monitor key metrics like sales throughput, cancellation rates, refurbishment quality and turnaround time. Solve on-ground operational issues and continuously improve delivery efficiency.

- Team Leadership : Hire, manage, and mentor a team of field operations associates. Foster a culture of accountability, speed, and customer obsession.

- Local Strategy & Growth : Adapt central playbooks to your city's unique dynamics. Drive local growth experiments and report performance insights to the leadership team.

KEY REQUIREMENT :

- 4-8 years of experience in field operations, supply chain, logistics, or a similar role at a high growth startup.

- Strong leadership and team-building skills; prior experience managing field teams preferred.

- High bias for action and a data-driven approach to decision-making

- Excellent communication and people management abilities

- Comfortable with ambiguity and fast-paced environments

- High proficiency in using data and analytics

WHY JOIN US ?

- Competitive pay plus Esops

- Exciting opportunity to be part of high paced start-up.

- Great work culture.

- Health benefits

- Flexible work timings