Experience: 6-8 Years

Function: Sales Engineering / Pre-Sales

Location: Mumbai (Preferred), Bangalore | India

Role Summary:

The Sales Engineer is the primary technical partner to the Sales team, owning customer-facing technical engagements across the sales lifecycle - from discovery and demos to proposals, PoCs, and solution defense.

This role requires strong hands-on expertise in observability, the ability to deploy and demonstrate the platform, and the skill to articulate how VuNet differentiates in complex, real world enterprise scenarios.

Key Responsibilities:

Pre-Sales & Customer Engagement:

- Partner closely with Sales to drive technical success from discovery to deal closure

- Lead technical discussions with CIO/CTOs, IT leaders, SRE, and Architecture teams

- Conduct solution discovery to understand customer systems, workflows, and pain points

- Act as a trusted technical advisor during evaluations and buying decisions

Platform Demos & Hands-on Enablement:

- Deliver compelling, scenario-driven demos aligned to customer use cases

- Deploy and configure the VuNet platform for demos and PoCs

- Demonstrate end-to-end observability across infrastructure, applications, logs, and transactions

- Showcase differentiation through real-life scenarios such as payments, lending, and digital banking workflows

Proposals, RFPs & Technical Defense:

- Own technical inputs for RFPs, RFIs, proposals, and SOWs

- Collaborate with Product and Engineering to validate scope and feasibility

- Present architecture, deployment models, and solution approaches

- Lead technical defenses and proof points during evaluations

Competitive Intelligence & Market Awareness:

- Track and analyze competing platforms (Dynatrace, Datadog, New Relic etc.)

- Maintain competitive positioning and field-ready battlecards

- Monitor industry trends in observability, AIOps, OTel, and cloud-native systems

- Provide structured feedback from the field to Product and GTM teams

Internal Enablement & Product Feedback:

- Enable Sales and Partners through technical training and demo playbooks

- Act as the voice of the customer into Product Management

- Influence product evolution, messaging, and solution packaging

Required Skills and Experience:

Technical Expertise:

- 6-8 years of experience in Pre-Sales, Solutions Engineering, or Technical Consulting

- Strong hands-on experience with observability platforms (Logs, metrics & traces)

- Solid understanding of distributed systems, microservices, and cloud-native architecture with experience in deploying enterprise platforms

Domain & Industry Exposure:

- Experience working with BFSI customers is a strong advantage

- Understanding of transaction-intensive systems such as payments, digital banking, or lending platforms

Communication & Collaboration:

- Excellent presentation and storytelling skills

- Ability to translate complex technical concepts into business value

- Comfortable engaging with both technical teams and senior executives

- Strong documentation and proposal-writing capabilities

Preferred Background:

- Prior experience at observability or monitoring companies such as Dynatrace, Datadog, New Relic, AppDynamics, Elastic, or similar

- Experience in consultative, platform-led enterprise sales environments