VuNet Systems - Program Manager

Role: Program Manager

Experience: 6 - 10 Years

Education: B.E/Master's

Location: Bengaluru (WFO - HSR, Layout, Bangalore)

Responsibilities:

1. Governs the process compliance of Implementation, Expert Services and Customer Success teams across CSG

2. Continuously tracks progress of Implementation projects and reports status to departmental heads and management.

3. Co-ordinates with internal teams (Sales, Presales, Engineering, CSG) to clear any information or communication hurdles that are inhibiting the progress of implementation projects

4. Sends periodic status updates to internal stakeholders on CSG projects.

5. Ensures project repositories are created and requisite documents are uploaded - per implementation project and per customer for Expert Services and Customer Success teams combined

6. Tracks time variance in implementation projects ie. planned v/s actual and proactively reports reasons for delay and action/help needed

7. Schedules meeting with internal stakeholders as needed with agenda published in advance.

8. Tracks JIRA tickets and seeks timely updates and commitments from Engineering and keeps CSG stakeholders updated of status.

9. Tracks completion and documentation of Customer Business Reviews (driven by Customer Success) as per schedule

10. Tracks creation and status of expansion opportunities created via ES and CS engagements

11. Commissions a periodic Customer Pulse Survey for VuNet Services.

Ideal Candidate:

1. 6-10 years as a Program Manager in an IT Tech services company

2. Proven knowledge of using AI tools to improve PM deliverables and innovate within function

3. Good hands on knowledge of Excel/Google Sheets, Powerpoint, Project management tools (MS Project etc.)

4. Good communication skills in English (Written and Spoken)

5. Willing to work out of office all 5 days of the week

6. Program/Project Management related certifications would be a definite plus

7. The candidate will own the outcome. This requires patience, perseverance, proactive communication and ability to manage multiple stakeholders with varied personas