Vserve Ebusiness Solutions - Lead - Order Management Specialist

Job Summary:

- We are seeking a highly skilled Lead Order Management Specialist with experience in Infor CloudSuite (Web UI - SX) ERP.

- The ideal candidate will have expertise in order sourcing, order entry, and end-to-end order management processes, including Shopify order processing and warehouse order coordination.

- This role requires strong attention to detail, problem-solving abilities, and excellent communication skills to ensure smooth and efficient order processing.

Key Responsibilities:

Order Processing & Entry:

- Perform order entry, sourcing, validation, and tracking to ensure timely and accurate fulfilment.

- Manually enter and process Shopify orders within the Web UI system.

Warehouse Coordination & Sourcing:

- Monitor and maintain orders as they are transferred between warehouses, ensuring accurate item availability.

- Source products from appropriate warehouse locations to meet order fulfilment requirements.

Issue Resolution & Collaboration:

Coordinate with internal teams, including supply chain, procurement, and customer service, to resolve order-related issues.

- Handle modifications, cancellations, and order escalations, ensuring compliance with company policies.

Data Management & Process Improvement:

- Maintain accurate order records, update system entries, and ensure data integrity.

- Identify process improvements to enhance efficiency and minimize errors in the order management workflow.

Required Qualifications

Experience & Technical Skills:

- Proven experience in Order Management and Order Processing within a fast-paced business environment.

- Strong hands-on experience with Infor CloudSuite (Web UI - SX live) ERP.

- Experience in Shopify order processing and order entry.

- Knowledge of order sourcing, entry processes, and fulfilment workflows.

Supply Chain Knowledge:

- Familiarity with inventory management, supply chain coordination, and warehouse logistics.

Soft Skills:

- Excellent communication, problem-solving, and analytical skills.

- Ability to work independently and collaborate with cross-functional teams.

Desired Skills and Experience:

Order Processing, Supply Chain Management, Order Management, Infor CloudSuite, Web UI - SX live, Shopify order processing, inventory management, warehouse logistics