Job/Soft skill training

Health insurance

Impeccable HR Consulting Reviews by Employees

HR Trainee

1. To drive Net Promoter Score for various products and customer touch points across the bank to: - Measure and review performance - Monitoring action plan and detractor engagement - Drive improvement 2. Analysis of Customer feedback/ internal processes - Clear understanding of the product and processes - To collect sample data points, reports to be able to study the processes & its performance - Competition Benchmarking and suggesting relevant practices for implementation - Monitor action plan for implementation - Follow up / escalation for timely closure of agreed action plan Business engagement: - Tracking of important changes, metric movements and latest developments, etc. in the unit. - To arrive at an action plan collectively with the unit and monitor the plan for improvement of NPS scores. - Ensure 100% detractor customers are contacted within TAT. - Evaluate customer pain areas and work collectively with the units to carry out process improvements.

Mumbai

Navi Mumbai

VP - Net Promoter Score - Bank 

Job Description for VP - Net Promoter Score - Bank  in Impeccable HR Consulting Pvt. Ltd. in  Mumbai Navi Mumbai for (4-13) years of experience. Apply Now!