Job/Soft skill training

Health insurance

Cafeteria

Office cab/shuttle

Professional degree assistance

Child care facility

Office gym

Free meal

International/On-site exposure

Rewards & recognition

Mobile bill reimbursements

Joining goodies

Life insurance

Gifts on festivals

Annual health checkup

Course reimbursements

Annual leaves

Paternity leaves

Retirement benefits

Maternity leaves

Vodafone Idea Reviews by Employees

Assistant Manager

Territory Sales Manager

Senior Executive

Manager

Deputy Manager

Territory Sales Executive

Sales Executive

Customer Care Executive

Customer Service Executive

Assistant General Manager

Team Lead

Area Sales Manager

Store Manager

Senior Manager

Activation Officer

Executive

Teritory Sales Officer

MIS Executive

Sales Manager

Retail Store Manager

Back Office Executive

General Manager

Manager M1

Customer Relationship Executive

Senior Territory Sales Executive

Relationship Manager

Network Engineer

Deputy General Manager

Channel Sales Manager

Senior Engineer

Vodafone Store Executive

Customer Relation Executive

Specialist

Front Desk Executive

Senior TSE

Telecaller

Senior Sales Executive

Sales Promoter

Cashier

Promoter

Associate

Team Manager

Executive Accountant

Sales

Senior Customer Service Executive

Assistant Sales Manager

Territory Manager

Graduate Engineer Trainee (Get)

Customer Service Associate

Project Manager

Sales Officer

NOC Engineer

Assistant Manager Operations

MIS Coordinator

Softwaretest Engineer

Data Analyst

BSS Engineer

Customer Support Executive

Senior Territory Sales Officer

Operations Manager

Retail Sales Executive

Data Entry Operator

Engineer

Assistant General Manager Sales

Senior Associate

Customer Relationship Manager

Customer Service Manager

Technical Support Engineer

Marketing Executive

Management Trainee

Seles Executive

Junior Executive

Telecom Engineer

Collections Executive

Officer

Zonal Business Manager

Business Development Manager

Senior Software Engineer

Sales Team Leader

Retail Sales Manager

Assistant General Manager Technology

Retail Manager

National Account Manager

Cce Executive

Front Office Executive

Finance Executive

Executive Assistant

Service Manager

Senior Territory Sales Management Executive

RAN Engineer

Business Development Executive

Devops Engineer

Computer Operator

Territory Sales Incharge

Field Executive

About the job Join Us At Vodafone, were not just shaping the future of connectivity for our customers were shaping the future for everyone who joins our team. When you work with us, youre part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact. What You'll Do: Role title: Global Process Excellence and Customer Experience Lead Function: CF Service Tower Band: F Sub-function: HR Services, VOIS Reports to: Head of HR Services Location: India Role Purpose: - The Global Process Excellence and Customer Experience Lead is tasked with spearheading process improvement initiatives and elevating customer experience within HR services operations. This role entails leading teams to identify, analyze, and implement process enhancements that align with the strategic goals of HR services. Additionally, the lead will oversee customer experience management to ensure HR services deliver exceptional service to its customers. This position requires strong business acumen and a profound understanding of HR services, systems, tools, and processes. - The role involves partnering and collaborating with key market stakeholders and their extended teams to ensure the delivery of world-class services with high quality and repeatable outcomes at high volumes. The lead will work closely with cross-functional teams, product and process owners of HR processes, as well as any upstream process owners, to optimize processes and ensure a highly digital and experience-led approach. In many cases, the lead will play an active role in multi-year enterprise transformation programs. - The leader will be responsible for driving and overseeing transformation initiatives and ensuring the highest quality standards across all projects. This role involves leading cross-functional teams, implementing process improvements, and fostering a culture of continuous improvement and innovation. The use of systems and processes designed to enhance the understanding and use of knowledge and information, promoting learning, and improving performance is crucial. Key Accountabilities And Decision Ownership Enhance Process Efficiency: - Identify and implement process improvement initiatives to streamline operations and reduce costs. - Lead the accurate and timely Design, Build, Execution, Quality Assurance, and Delivery of initiatives evolving and optimizing campaign design and build and ensure alignment to strategic objectives Improve Customer Satisfaction: - Develop strategies to enhance the overall customer experience. - Monitor and analyse customer feedback to identify areas for improvement and implement solutions Quality assurance: - Develop and implement quality audit strategies and plans - Monitor and analyse audit performance data to identify areas for improvement - Drive continuous improvement initiatives to enhance audit quality - Report on audit performance metrics to senior management Drive Business Results: - Collaborate with cross-functional teams to ensure alignment with business objectives and goals - Lead projects that deliver tangible business results, and improved service delivery. - Build a culture of continuous improvement within the organization - Provide effective leadership and management of continuous improvement disciplines for all applicable services supporting processes and procedures. Stakeholder Management: - Engage with stakeholders to understand their needs and ensure alignment with transformation goals - Understanding partners priorities and devising offerings Who You Are: Core competencies, knowledge and experience: - Proven experience in leading transformation initiatives and quality assurance in matrix organisation. - Strong background in process improvement and change management - Strong ability to navigate through highly complexity and manage fast paced operations - Operations / Lean Six Sigma expertise preferably black belt - Piloting and scaling innovation in operational processes - Broad HR function experience in multibillion enterprise - Strong executive communication skills - Resilient self-confidence and self-assurance. Must Have Technical / Professional Qualifications: - 10-15 years of experience in in transformation and quality assurance roles. Experience in the telecom industry is as added advantage - Certified Scrum Master (CSM) - Knowledge of Gen AI concepts and relevant tools - A sound understanding of compliance with privacy policies, HR standards and effective controls frameworks - Operations Management qualifications e.g. Black Belt - Agile certifications preferred Direct reports: 5+ Not a perfect fit? Worried that you dont meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If youre excited about this role but your experience doesnt align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity. What's In It For You: Who we are: We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same. Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Pune

Vodafone India Services - General Manager - Global Process Excellence & Customer Experience 

Job Description for Vodafone India Services - General Manager - Global Process Excellence & Customer Experience  in Vodafone India Services Pvt.Ltd in  Pune for (15-17) years of experience. Apply Now!

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