Job/Soft skill training

Health insurance

Cafeteria

Office cab/shuttle

Professional degree assistance

Child care facility

Office gym

Free meal

International/On-site exposure

Rewards & recognition

Mobile bill reimbursements

Joining goodies

Life insurance

Gifts on festivals

Annual health checkup

Course reimbursements

Annual leaves

Paternity leaves

Retirement benefits

Maternity leaves

Vodafone Idea Reviews by Employees

Assistant Manager

Territory Sales Manager

Senior Executive

Manager

Deputy Manager

Territory Sales Executive

Sales Executive

Customer Care Executive

Assistant General Manager

Customer Service Executive

Team Lead

Area Sales Manager

Store Manager

Senior Manager

Activation Officer

Executive

Teritory Sales Officer

MIS Executive

Sales Manager

Retail Store Manager

Customer Relationship Executive

Back Office Executive

General Manager

Manager M1

Relationship Manager

Senior Territory Sales Executive

Network Engineer

Deputy General Manager

Senior Engineer

Channel Sales Manager

Vodafone Store Executive

Specialist

Front Desk Executive

Customer Relation Executive

Sales Promoter

Telecaller

Senior Sales Executive

Cashier

Promoter

Associate

Senior TSE

Sales

Team Manager

Executive Accountant

Senior Customer Service Executive

Territory Manager

Assistant Sales Manager

Graduate Engineer Trainee (Get)

Customer Service Associate

Sales Officer

Project Manager

Data Analyst

NOC Engineer

BSS Engineer

Softwaretest Engineer

MIS Coordinator

Assistant Manager Operations

Customer Support Executive

Engineer

Operations Manager

Retail Sales Executive

Data Entry Operator

Technical Support Engineer

Senior Territory Sales Officer

Senior Associate

Customer Relationship Manager

Assistant General Manager Sales

Marketing Executive

Customer Service Manager

Collections Executive

Management Trainee

Seles Executive

Junior Executive

Telecom Engineer

Officer

National Account Manager

Business Development Manager

Zonal Business Manager

Senior Software Engineer

Sales Team Leader

Retail Sales Manager

Retail Manager

Assistant General Manager Technology

Cce Executive

RAN Engineer

Finance Executive

Packet Core Engineer

Executive Assistant

Front Office Executive

Service Manager

Business Development Executive

Devops Engineer

Computer Operator

Senior Territory Sales Manager

Software Engineer

Job Purpose: To define simplified process and customer journeys for all new and existing customers. Finding opportunities for digitization of customer and front-end facing steps & activities. 1. Defining the operational process workflows for all activities pertaining to customer Life cycle in the customer service function 2. Define processes to maximize customer experience as key driver 3. Re-engineer processes leading to higher productivity through automation and cost benefits within CS 4. Define system specifications to align with the process and maximize automation. Key Accountabilities / Key Result Areas - Process standardization - MergedCo - Prioritizing key processes identified at corporate - Process demands coming from circles - Existing process improvement and automation - Revisiting existing/revised processes basis feedbacks from circles - Reworking on processes basis various audit findings - Basis TNPS outcomes - New process designing and roll-out - As and when any new product/service is launched - Information gathering from various stakeholders - Identification of IT related requirements and raising it to postpaid CS tech team - TTT (Train-The-Trainer) - Preparation of TTT module - Imparting 1st level training to the trainers/corporate process owners/circle SPOCs - Closure of any open points identified during TTT Core Competencies, Knowledge, Experience, Technical / Professional Qualifications - Inter Personal Skills - Telecom business process awareness - Telecom system flow knowledge - Analytical Skills - Process and change Management - Lean process management - Problem Solving skills - MS office - Visio and Process management tool Key Performance Indicators - Process Standardization and Re-engineering activities undertaken - Implementation effectiveness - Post-paid complaint trends - Post-paid TNPS - Process Audit indicator on process compliance

Mumbai

Vodafone Idea - Process Design & Creation Role - Customer Service 

Job Description for Vodafone Idea - Process Design & Creation Role - Customer Service  in Vodafone Idea Limited in  Mumbai for (5-8) years of experience. Apply Now!

Vodafone Idea - Process Design & Creation Role - Customer Service  | iimjobs.com