
Description:
Role: General Manager - Principal Product Development
Job Level/ Designation: M3
Function / Department: Enterprise / Connectivity and Business Comm
Location: Mumbai Corporate
Job Purpose:
This role owns end-to-end product strategy, development, and lifecycle enhancements for the enterprise fixed-line and network services portfolio, including ILL, MPLS, SD-WAN, NaaS, SASE, and managed network services.
The role sits at the intersection of market demand, network capabilities, and commercial outcomes. The mandate is to build a future-ready, differentiated network product portfolio that is fast to market, scalable to deliver, and commercially viable while delivering a superior customer experience from day one.
This is a senior individual contributor + team leadership role, responsible for defining product vision, translating it into executable roadmaps, and driving cross-functional execution across technology, operations, regulatory, sales, and partners to launch/enhance the products.
Key Result Areas/Accountabilities:
1. Product Strategy & Roadmap Participation:
- Participate in the product vision and multi-year roadmap for the fixed-line and network services portfolio.
- Translate enterprise customer needs and market trends into clear product propositions and feature roadmaps.
- Continuously evolve the portfolio to support shifts towards scalable software-defined, virtualized, and consumption-based network models.
2. End-to-End Product Development & Launch:
- Lead end-to-end product development from concept, business case, and design through MVP, launch, and scale.
- Ensure products are designed for speed to market, operational scalability, and commercial success.
- Drive disciplined MVP thinking balancing feature depth with time-to-market.
3. Cross-Functional Execution Leadership:
Lead and influence dispersed cross-functional teams across:
- Network & technology planning
- Engineering & delivery
- Operations & service assurance
- Regulatory, legal, and finance
- Sales, solutions, and customer success
- Act as the single-point owner for timelines, dependencies, and delivery outcomes.
4. Post-Launch Stabilisation & Portfolio Governance:
- Personally oversee initial launches and early customer deployments to ensure product-market fit and delivery readiness.
- Identify and fix process, tooling, or operational gaps exposed during launch.
- Own ongoing product enhancements based on customer feedback, sales inputs, and operational learnings.
Success Measures (KPIs):
- Delivery of a future-fit network services roadmap aligned to enterprise growth priorities
- On-time, on-budget launch of new products and major enhancements (e.g., SD-WAN, NaaS, SASE, managed network services)
- Reduction in time-to-market for new offerings
- Product adoption, attach rates, and revenue contribution from new launches
- Successful introduction of new technologies, partners, or bundled solutions
Core Competencies, Knowledge, Experience:
- 15 to 20 years of experience across product development, network engineering, or technology leadership roles in telecom, ISPs, or enterprise networking environments.
- Proven track record of launching and scaling enterprise network products.
- Strong understanding of:
- Fixed-line connectivity (ILL, MPLS)
- SD-WAN and virtualized network services
- Cloud networking, security, and SASE architectures
- SDN/NFV concepts and operational implications
- Ability to connect technology choices to customer value and commercial outcomes.
Must have technical/ professional qualifications:
- Engineering graduate (BE/BTech or equivalent); postgraduate qualification preferred.
- Certifications or formal training in Agile, ITIL, or relevant network / cloud technologies is a plus.
Reporting & Team:
- Reports to: Practice Head Connectivity (Fixed Line Network Portfolio)
- Direct reports: 2 (with scope to scale as the portfolio grows)
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