Job/Soft skill training

Health insurance

Cafeteria

Office cab/shuttle

Professional degree assistance

Child care facility

Office gym

Free meal

International/On-site exposure

Rewards & recognition

Mobile bill reimbursements

Joining goodies

Life insurance

Gifts on festivals

Annual health checkup

Course reimbursements

Annual leaves

Paternity leaves

Retirement benefits

Maternity leaves

Vodafone Idea Reviews by Employees

Assistant Manager

Territory Sales Manager

Senior Executive

Manager

Deputy Manager

Territory Sales Executive

Sales Executive

Customer Care Executive

Assistant General Manager

Customer Service Executive

Team Lead

Area Sales Manager

Store Manager

Senior Manager

Activation Officer

Executive

Teritory Sales Officer

MIS Executive

Sales Manager

Retail Store Manager

Customer Relationship Executive

Back Office Executive

General Manager

Manager M1

Relationship Manager

Senior Territory Sales Executive

Network Engineer

Deputy General Manager

Senior Engineer

Channel Sales Manager

Vodafone Store Executive

Specialist

Front Desk Executive

Customer Relation Executive

Sales Promoter

Telecaller

Senior Sales Executive

Cashier

Promoter

Associate

Senior TSE

Sales

Team Manager

Executive Accountant

Senior Customer Service Executive

Territory Manager

Assistant Sales Manager

Graduate Engineer Trainee (Get)

Customer Service Associate

Sales Officer

Project Manager

Data Analyst

NOC Engineer

BSS Engineer

Softwaretest Engineer

MIS Coordinator

Assistant Manager Operations

Customer Support Executive

Engineer

Operations Manager

Retail Sales Executive

Data Entry Operator

Technical Support Engineer

Senior Territory Sales Officer

Senior Associate

Customer Relationship Manager

Assistant General Manager Sales

Marketing Executive

Customer Service Manager

Collections Executive

Management Trainee

Seles Executive

Junior Executive

Telecom Engineer

Officer

National Account Manager

Business Development Manager

Zonal Business Manager

Senior Software Engineer

Sales Team Leader

Retail Sales Manager

Retail Manager

Assistant General Manager Technology

Cce Executive

RAN Engineer

Finance Executive

Packet Core Engineer

Executive Assistant

Front Office Executive

Service Manager

Business Development Executive

Devops Engineer

Computer Operator

Senior Territory Sales Manager

Software Engineer

Role Title : Fast Track : Postpaid & Prepaid Lead Function : Customer Service Sub Function/ Vertical/ Department : Service Partner Operations/ Contact Center & Backoffice Planning & Support Location : Mumbai Years of Exp : 10-15 years Job Purpose : - To create a difference in handling customer escalated issues to Senior Management - Fast and satisfactory resolutions on issues escalated to senior management of VIL - Create an opportunity in correcting existing processes and products from customer inputs Key Accountabilities / Key Result Areas : - Speedy Resolution to all escalated issues of the customers from senior management - Consolidated view on all escalated cases to senior management - Liasoning with all stake holders in providing speedy resolution and keeping a track of same in system Core Competencies, Knowledge, Experience, Technical / Professional Qualifications : - Ability to work on MIS - Sound knowledge of MS-Access/Excel and processes - Strong analytics capability to integrate multiple data sources and derive inferences. - Recommendations for correction of system, processes and people 4) Key Performance Indicators - Timeliness and periodicity adherence of reports and analysis. - Adherence on TAT for closing customer issues - Corrections done from inputs gathered from escalations

Mumbai

Vodafone Idea - Customer Service Lead - Fast Track - Postpaid & Prepaid Vertical 

Job Description for Vodafone Idea - Customer Service Lead - Fast Track - Postpaid & Prepaid Vertical  in Vodafone Idea Limited in  Mumbai for (10-15) years of experience. Apply Now!

Vodafone Idea - Customer Service Lead - Fast Track - Postpaid & Prepaid Vertical  | iimjobs.com