Vodafone Idea - Assistant General Manager - Area Retail Lead

Job Level/ Designation: M2

Function / Department: Retail

Job Purpose:

- Drive Customer First agenda (Focus on unmatched Customer Experience).

- Drive core business by winning in our market place (Focus on Revenue Metrics & Churn reduction).

- Leverage on footprint leadership & Engaged Channels to deliver Healthy and Profitable Stores (Focus on Cost, Productivity and Internal Business Process).

- Deliver big bets for driving future growth (strategic thrust areas).

Key Result Areas/Accountabilities:

- Champion TNPS @ Retail to make it a way of life in the Zone.

- Liaise with Circle team to gain TNPS insights & make corrections @ Stores- TNPS.

- Improve on conversions - 4G SIM Upgrade, Base verification, MVA basis AOP targets.

- Implementation of customer Journey & Ongoing Marketing campaign to be part of monthly EQ audit as per AOP targets.

- Focus on Value (Acquisition & Upsell) points as per Zonal expansion plan interventions for enhancing productivity store which will drive business.

Core Competencies, Knowledge, Experience:

- Analytical & Problem Solving Skill.

Must have technical / professional qualifications:

- Bachelors/MBA with 8-10 Years of experience.