Vodafone Idea - AI Adoption & Business Operations Analyst

Role purpose

Drive adoption and habit formation for AI use cases; own training, communication, usage analytics, and feedback loops so solutions deliver real outcomes.

Key responsibilities

- Design adoption playbooks: enablement, job aids, nudges, manager scorecards, hypercare.

- Track adoption metrics (MAU/DAU, usage by workflow step, drop-offs, satisfaction) and run weekly reviews.

- Frontline engagement: Build trust with Area Managers, Regional Sales Heads, and sales reps through regular touchpoints, shadowing, and feedback sessions.

- Vendor coordination: Work with AI platform vendors to troubleshoot adoption blockers and escalate user experience issues.

- Prepare executive-ready monthly impact reviews (adoption + ROI + quality + next actions).

- Multi-channel communication: Design communication campaigns (email, town halls, manager briefings) to drive awareness and reinforce usage.

- Define approval workflows for knowledge sources; ensure accuracy and version control.

Must-have skills / capabilities

- Strong change management and execution discipline; able to work closely with frontline teams.

- Comfort with data and analytics; ability to translate insights into actions.

- Clear communication and training capability; high bias for practical outcomes.

- CRM/Sales tools: Familiarity with Salesforce, HubSpot, Dynamics 365, or similar platforms

Experience

- 4-8 years in sales enablement ops, change management, product ops, or execution-heavy program ops roles.

Preferred backgrounds

- Sales enablement / field effectiveness roles with analytics

- Change management in digital programs

- Product ops / program ops with adoption ownership