Health insurance

Job/Soft skill training

Office cab/shuttle

Cafeteria

Professional degree assistance

Child care facility

Life insurance

Annual leaves

Rewards & recognition

Paternity leaves

Mobile bill reimbursements

Maternity leaves

Performance bonus

VOIS Reviews by Employees

Deputy Manager

Senior Executive

Assistant Manager

Manager

Senior Manager

Team Manager

Graduate Engineer Trainee (Get)

Deputy General Manager

Devops Engineer

Senior Executive Operations

Graduate Engineer

Project Manager

Data Analyst

Senior Associate

Executive

Data Engineer

Senior Executive Engineer

Network Engineer

Team Lead

Senior Customer Service Executive

Assistant Manager Operations

Customer Service Executive

Softwaretest Engineer

Data Scientist

Senior Software Engineer

Application Support Engineer

Software Developer

Graduate Trainee

Network Security Engineer

Operations Manager

Key responsibilities:   (Please note that this position is a field role and B2B Sales. Previous experience in handling & servicing accounts/ relationship manager role is preferred)  1. Responsible and accountable for delivery and project management of local customer projects like tariff migrations, segment conversion along with account closures etc in the specified time frame.  2. Responsible for servicing the accounts and planning at a local level to conduct monthly and regular service reviews with the customer.  3. Has exposure in solving end to end corporate complaints.  4. Experience in closing of escalated corporate cases within a shorter TAT.   5. Should be able to understand the corporate behavior and his requirement.  6. Should be familiar with the concept of Auth signatory, activation, IPOS, CRM, BSCS etc.  7. Proactive in fixing situations and helping the corporate to realize and convert internal/external processes to better the corporate situation.  8. The person should be aware of PAN India service processes and customer care contact points in order to liaison with them for closing PAN India service issues.  9. Responsible for incident management at local level (anything that impacts the customer experience i.e.: network outage, billing queries, etc) responsible for the management, resolution status and reporting them.  10. Responsible for problem management at local level (working with the local country to identify and address process issues in service processes).   11. Ensure that service levels from all areas of the local company are managed, maintained and improved.  12. Generating customer specific local billing/usage reports.  13. Provides support in developing service proposal's with SLA for the country along with local service elements.  14. Support the Account Manager in Complex Service level bids.  15. Work in collaboration with the various department to manage the account i.e. Collection, network, credits and back office.  16. Responsible for inputting into local country contract service renewal elements.  17. Job requires client visits on a daily basis.   18. Should be able to add contacts in the corporate --- good Relationship/Account Management.  19. Responsible for Retention.  Attributes required:  1) Excellent interpersonal skills   2) Strong negotiations skills  3) Relationship building   4) Persuasive skills  5) Responsible and Accountable  6) Proactive   7) Strong product and process knowledge  MBA Graduated from Premier B-Schools with 1-2 years of experience (2012 & 2013 Batch) can apply.  MBA Graduates from tier II/III B-Schools with 3-5 years of exp can apply.

Chennai

Vodafone - Account Service Manager 

Job Description for Vodafone - Account Service Manager  in VOIS in  Chennai for (2-5) years of experience. Apply Now!

Vodafone - Account Service Manager  | iimjobs.com