Manager - Learning & Development
Description:
Training Strategy & Execution:
- Design and implement store-level training programs across regions with a focus on Individual Development Plans (IDPs).
- Develop and manage the Management Trainee Program to build a pipeline of future leaders.
Training Delivery & Facilitation:
- Conduct training sessions on behavioral skills, soft skills, customer service, and coffee product knowledge.
- Support the rollout and reinforcement of new products and marketing initiatives through structured training.
Instructional Design:
- Create engaging learning content including presentations, handouts, e-learning modules, quizzes, and job aids using tools like PowerPoint and LMS platforms.
Training Needs Analysis (TNA):
- Collaborate with store managers and business leaders to assess training requirements and develop targeted interventions.
Operational Integration:
- Conduct regular store visits to monitor compliance with operational KPIs, food safety, and brand standards.
- Provide L&D support during new store openings from team identification and certification to full training implementation.
Digital Learning & LMS Implementation:
- Implement a Learning Management System (LMS) across the organization with a strong focus on delivering training through innovative e-learning modules.
- Continuously evolve digital learning strategies to improve accessibility, engagement, and learning outcomes.
Monitoring & Reporting:
- Track and evaluate training effectiveness through assessments, participant feedback, and Excel-based reporting.
- Maintain training records and generate monthly MIS reports for leadership review.
Cross-Functional Collaboration:
- Work closely with Operations, HR, and New Product Development (NPD) teams to align training initiatives with strategic objectives.
Audit Readiness & SOP Compliance:
- Ensure adherence to training SOPs and assist in audit preparedness across stores.
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