Senior Manager Customer Quality Leader

Enabling a software-defined, electrified future.

Visteon is a technology company that develops and builds innovative digital cockpit and electrification products at the leading-edge of the mobility revolution. Founded in 2000, Visteon brings decades of automotive intelligence combined with Silicon Valley speed to apply global insights that help transform the software-defined vehicle of the future for many of the worlds largest OEMs. The company employs 10,000 employees in 18 countries around the globe. To know more about us click here.

Role Overview:

The Customer Quality Leader will be responsible for driving customer satisfaction through proactive quality leadership for group of North Indian customers. This role will serve as the central escalation interface for customer quality concerns, lead a customer quality team to drive cross-functional problem-solving, and manage quality program execution through safe launch. The ideal candidate will foster a culture of quality excellence, collaborate with OEMs, and ensure seamless integration of quality processes across engineering, manufacturing, and supplier ecosystems.

Key Objectives of this Role:

- Manage customer quality scorecards, and ensure timely, accurate communication of quality data and reports.

- Responsibility is global for specific North Indian customers, with support from local overseas plant quality managers when required.

- Develop and maintain Customer Quality Roadmaps aligned with strategic goals to meet performance indicators.

- Lead establishment of sorting activities with his team when required.

- Drive program-level quality management engineering, plant teams and suppliers to resolve quality issues and implement corrective actions.

- Build and maintain strong OEM relationships at senior management level to develop intimacy level that helps achieve quality targets and customer satisfaction.

1. This includes negotiation of responsibility and cost sharing with OEMs, together with commercial team.

- Represent the company in customer management meetings, audits, and quality reviews.

- Lead and develop the Customer Quality team, promoting a culture of continuous improvement and customer focus.

- Ensure compliance with Customer Specific Requirements (CSR) across all quality and production steps.

- Support change management and validation processes to maintain product integrity and reliability.

Key Performance Indicators:

- Customer Scorecard ratings: Drive organization to meet customer 0KM, Warranty targets and to pass customer audits

- Quality Concern Responsiveness: Drive his team to meet 8D customer time closure expectations

- Financials: Manage financial impact of quality issues with respective internal departments to avoid any last-minute financial surprises.

Key Year One Deliverables:

- Customer Engagement Framework:

1. Implement structured collaboration with OEMs to define expectations, engagement plan and proactively manage containment and permanent / preventive actions, improving customer score cards by 10%.

- Data-Driven Quality Program:

1. Deploy analytics tools to identify trends and root causes, improving quality initiative effectiveness by 25%.

- Issue Resolution Time:

1. Reduce average resolution time by 20% within the first year.

Qualification, Experience and Skills:

- Masters/Bachelors degree in Business Management

- Minimum 15+ years of experience in automotive product delivery or/and quality management, preferably in a global or regional role.

- Proven experience in program management and customer-facing quality roles with negotiation record.

- Strong knowledge of automotive manufacturing, software development, and customer quality requirements.

- Proficiency in quality tools: FTA/Fishbone, APQP, PPAP, DFMEA, FMEA, MSA, SPC, Six Sigma.

- Preferred: Experience with QMS standards: ISO 9001, IATF 16949, ASPICE, ISO 26262.

- Excellent leadership, communication, and stakeholder management skills.

- Fluent in English; proficiency in Microsoft Office and quality reporting tools.

- Willingness to travel and support global OEMs and suppliers.

- Have Growth mindset

Values:

- Integrity and Accountability: A high degree of professionalism, integrity, and commitment to upholding the companys values and driving results with accountability. This individual most never cut corners on ethics, consistently upholding the highest standards, even under pressure.

- Strategic and Collaborative: Ability to balance being tough, results-driven leader while being viewed as a trusted partner by cross-functional teams.

- Influential Leadership: Exceptional communication and influencing skills, with the ability to build credibility and inspire trust at all levels of the organization. Ability to drive complex problem resolution across disciplines and teams.

Key Leadership Behaviors: Mention the Visteon Leadership Principles and 2 others that are critical for the role and does not get addressed by the leadership principles.

- Lead from the Front

- Build Strong Teams

- Inspire Change

- Lead the Market