Vision Plus - Manager - Information Technology

Description:

About the Role:

- We are looking for a highly skilled and proactive IT Manager to oversee and manage the company's entire IT infrastructure, technical operations, and support functions.

- The ideal candidate will ensure smooth functioning of systems, networks, security protocols, and technology-driven operations across the organization.

- This role requires a strategic thinker with strong technical expertise and the ability to lead a team while collaborating with cross-functional departments.

Key Responsibilities:

IT Infrastructure & Systems Management:

- Manage and maintain the organizations IT systems including servers, networks, desktops, laptops, VoIP systems, and internal applications.

- Ensure high availability, performance, and optimization of all hardware and software components.

- Supervise installation, configuration, and upgrading of IT equipment, security systems, and enterprise tools.

Network & Security Management:

- Oversee network infrastructure including LAN, WAN, firewalls, routers, and switches.

- Implement and maintain strong cyber security protocols including antivirus, data protection, and backup strategies.

- Conduct periodic security audits to identify vulnerabilities and apply corrective measures.

IT Operations & Support:

- Lead IT support staff to ensure timely resolution of system issues, user tickets, and technical incidents.

- Monitor IT operations in real-time to minimize downtime and ensure uninterrupted business operations.

- Coordinate with vendors for AMC services, procurement, repairs, and upgrades.

Technology Implementation & Optimization:

- Identify opportunities to enhance operational efficiency through technology improvements.

- Implement new tools and software relevant to BPO operations such as dialers, CRM systems, QA tools, and workforce management systems.

- Collaborate with Operations, Quality, and HR teams for technological enhancements.

Data Management & Compliance:

- Ensure data integrity, backup management, and disaster recovery mechanisms.

- Maintain compliance with IT policies, data privacy laws, and industry standards.

- Manage access control, authentication systems, and user rights across applications.

Team Leadership & Stakeholder Coordination:

- Lead, mentor, and develop IT support and network teams.

- Work closely with management to plan IT budgets, requirements, and annual technology strategies.

- Prepare IT reports, dashboards, and documentation for decision making.

Requirements:

Education & Experience:

- Degree in Computer Science, IT, Engineering, or related field.

- 5-10 years of experience in IT management, system administration, or network management roles.

- Experience working in BPO/IT-enabled services companies preferred.

Technical Skills:

- Strong knowledge of Windows/Linux servers, networking, firewalls, switches, and routers.

- Experience with cloud services (AWS, Azure) is a plus.

- Expertise in handling dialer systems, CRM tools, VPNs, and VoIP infrastructure.

- Proficiency in data backup systems, IT security protocols, and disaster recovery planning.

Soft Skills:

- Excellent leadership and team management skills.

- Strong problem-solving, analytical, and communication abilities.

- Ability to work in a fast-paced environment and manage multiple priorities.

Preferred Candidate Profile:

- Hands-on experience managing IT in a fast-growing BPO environment.

- Ability to manage large-scale network installations and technology upgrades.

- Strong vendor management skills and cost-efficient budgeting capabilities