Vinove - Head - Customer Success

About the Company :

- Vinove Software and Services is a globally recognized digital solutions provider enabling businesses to scale through innovative technology. Headquartered in India and the UAE, Vinove operates through its flagship brands-ValueCoders, PixelCrayons, Invoicera, and Workstatus-delivering cutting-edge software development and SaaS solutions.

- With prestigious recognitions such as Deloitte Technology Fast 50 India and Fast 500 Asia Pacific, along with CMMI Level 3 and NASSCOM certifications, Vinove stands for excellence, efficiency, and digital transformation at scale.

Role Overview :

- We are looking for a dynamic Head of Customer Success to lead and scale our customer engagement and retention strategy.

- This role will be responsible for driving customer satisfaction, maximizing lifetime value, and building a high-performing customer success function aligned with business growth objectives.

Key Responsibilities :

- Own and drive the customer success strategy, ensuring high retention and expansion across key accounts

- Build, mentor, and lead a high-performing Customer Success team

- Develop frameworks to enhance customer onboarding, engagement, and lifecycle management

- Analyze customer data and feedback to derive actionable insights and improve experience

- Collaborate with Sales, Product, and Delivery teams to ensure seamless customer journeys

- Identify opportunities for upselling and cross-selling within existing accounts

- Establish KPIs, dashboards, and reporting mechanisms to track success metrics

- Proactively address customer concerns and implement solutions to improve satisfaction

- Drive process improvements and automation within customer success operations

Key Requirements :

- 12-16 years of experience in Customer Success / Account Management / Client Engagement, with leadership exposure

- Proven track record in client retention, revenue expansion, and customer lifecycle management

- Strong analytical mindset with experience in customer data analysis and reporting tools

- Demonstrated ability to lead and scale teams in a fast-paced environment

- Excellent communication, stakeholder management, and problem-solving skills

- Experience working with SaaS products or digital solutions companies is highly preferred

- Strong understanding of customer journey mapping and engagement strategies

- Bachelor's degree in Business, Management, or a related field (MBA preferred)

Why Join Us?

- Opportunity to lead customer success for a globally recognized tech organization

- Work with diverse clients across industries and geographies

- Be part of a high-growth, innovation-driven environment

- Competitive compensation and leadership visibility