Key Responsibility Areas (KRAs):

1. Multi-Project Coordination & Execution:

- Own and track project timelines, milestones, and deliverables across 46 simultaneous client implementations.

- Maintain and update project plans weekly in coordination with functional, engineering, QA, and client teams.

- Flag and follow up on slippages, risks, or delays proactively.

- Ensure all internal and external teams are aligned to planned Go-Live dates.

2. Reporting & Stakeholder Communication:

- Prepare and share structured weekly project status reports (internal & client-facing) including progress, blockers, next steps, and accountability matrix.

- Escalate issues or misalignments early with actionable resolution options.

- Schedule and manage cadence calls, MOMs, and follow-up actions effectively.

3. Dependency Identification & Risk Management:

- Track dependencies across product customizations, engineering tickets, and release schedules.

- Identify bottlenecks in cross-functional teams (product, QA, data, infrastructure) early and facilitate resolution.

- Maintain a risk register and actively update mitigation plans in collaboration with project owners.

4. Change Management & Customization Oversight:

- Monitor all approved and in-scope change requests, ensuring documentation, estimates, and timelines are captured.

- Liaise with product/engineering for feature changes, ensuring alignment with customer expectations and release timelines.

- Ensure no scope creep without written change sign-offs.

5. Documentation & Internal Alignment:

- Maintain up-to-date internal trackers for each project across Jira, Confluence, Freshdesk, Excel, or other internal tools.

- Ensure all documentation BRDs, SOWs, test plans, Go-Live checklists are centrally stored and version-controlled.

- Collaborate with QA and support for a clean handover and post-Go-Live tracking.

6. Customer & Business Understanding:

- Demonstrate working knowledge of ecommerce operations, omnichannel use cases, and Vinculums product modules.

- Engage in basic process mapping to capture gaps in client expectations vs product capabilities.

- Support project managers in driving adoption of core modules and minimizing unnecessary customizations.

Key Performance Indicators (KPIs):

- % Projects delivered on-time and within scope

- No. of weekly reports delivered without delay

- % of risks and dependencies identified proactively

- Client satisfaction score (post-implementation)

- Internal SLA adherence across engineering/product coordination.