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Product Owner

Job Title: Ecommerce Operations Manager Location: Hyderabad Experience: 510 years in ecommerce, supply chain, or operations roles Job Summary: We are looking for an experienced and results-driven Ecommerce Operations Manager to oversee and optimize end-to-end ecommerce operations. The ideal candidate will be responsible for order fulfillment, logistics, inventory control, vendor coordination, and ensuring a seamless customer experience across digital platforms. Key Responsibilities: Order Fulfillment & Logistics: - Ensure timely and accurate order processing, dispatch, and delivery. - Coordinate with 3PL providers, couriers, and internal teams to meet SLAs. - Monitor return and refund processes, minimizing costs and improving customer satisfaction. Inventory Management: - Manage stock levels across warehouses and ecommerce platforms. - Prevent stockouts and overstock situations through forecasting and planning. - Collaborate with procurement and warehouse teams to maintain optimal inventory. Platform Operations: - Oversee backend operations of marketplaces (Amazon, Flipkart, Myntra, etc.) and own website. - Monitor catalog accuracy, pricing, and promotions. - Ensure listings are optimized for performance and customer experience. Process Improvement & Analytics: - Analyze operational KPIs (delivery time, order accuracy, RTO, etc.) and identify areas for improvement. - Drive process automation and efficiency in daily operations. - Develop and implement SOPs across ecommerce functions. Stakeholder & Team Management: - Liaise with cross-functional teams including marketing, technology, finance, and customer service. - Lead and mentor operations staff, fostering a culture of accountability and continuous improvement. Requirements: - Bachelor's degree in business, Supply Chain, or related field (MBA preferred). - 5-10 years of experience in ecommerce operations or supply chain management. - Strong understanding of ecommerce platforms, logistics, and inventory systems. - Analytical mindset with proficiency in Excel, ERP systems, and order management tools. - Excellent leadership, communication, and problem-solving skills. Preferred Skills: - Experience working with marketplaces like Amazon, Flipkart, etc. - Knowledge of WMS, OMS, and ecommerce platforms like Shopify, Magento, or WooCommerce. - Familiarity with customer service and returns management.

Hyderabad

Vidaxl -  Manager - eCommerce Operations 

Job Description for Vidaxl -  Manager - eCommerce Operations  in vidaxl in  Hyderabad for (5-10) years of experience. Apply Now!