- Excellent organization and project management skills this will require aggressive planning, organizing and coordinating, negotiating, establishing effective cross-team relationships, prioritization, and delivery against objectives.

- Undertake competency and skills gap analysis at various functions thus ensuring that talented people are made available at all organizational levels.

- Design and deliver innovative, integrated and engaging leadership development programs that address key development areas for the businesses we support.

- Engage closely with both business and HR stakeholders to ensure strong understanding of the business context, consult on talent development asks and garner sponsorship for recommended solutions.

- Run learning engagements with clients at the centers: driving and conducting needs analysis,

creating learning plans/roadmaps, execution, reporting and audit of existing programs.

- Oversee all operational activities for India L&D; this implies end to end ownership for the design and deployment of all programs across various levels offered as part of the monthly training calendars.

- Strengthen internal processes for branding and communication, needs identification, driving nominations, internal facilitator management and reporting dashboards and metrics.

- Identify opportunities for ongoing process improvements and drive team to implement such projects.

- Should be passionate about developing others, and in creating development frameworks that scale.

- This role requires content development and facilitation expertise.

- Adept at understanding customer needs and facilitating discussions with various stakeholders.

- Technology savvy with ability to interact with external vendors on technical aspects of solutions.

- Undertake leadership capability building initiatives such as soft skills trainings.

- Undertake leadership assessment centers on a regular basis to identify high potential leaders across all layers.

- Develop fast track programs and undertaking career planning and progression discussion with high potential employees.

- Develop training workshops for management level employees in the form of technical, managerial and soft skills building.

- Identify external training programs or training consultants and ensuring that employees are either sent to such training programs or institutionalizing these programs.

- Develop process related/technical training programs for shop floor employees.

- Implement all training courses as per the scheduled timelines.

- Responsible to manage end to end process/product training needs of the aligned process.

- To ensure that efficiency and effectiveness standards are consistently maintained in the Process Training team.

- Ensure training performance parameters are met.

- Identify opportunities & drive training initiatives to improve SLAs / C-SAT.

- Develop program interventions based on TNA for existing employees.

- Responsible for the documentation and relevance of the training content.

- Engagement with the client and ensure that timely updates communicated to the client as and when required.

Desired Skills: 10+ years' of experience in a global organization with high volumes and a fast paced environment

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