Vice President - Technology Operations

We are Hiring for one of the Top Most Software Product Development Company in Hyderabad.

Please find the details as below -

Role: VP - Technology Operations

Service Reliability & Availability:

- Deliver Five Nines Availability (99.999%): Build and enforce architectural and operational practices that ensure global transit payment systems achieve and sustain ultra-high uptime. This includes proactive monitoring, high-availability design enforcement, and automated failover systems across cloud and on-premises platforms.

- Govern Service Level Objectives (SLOs) & Error Budgets: Define, track, and report SLOs for all critical services, ensuring error budgets are managed responsibly to balance reliability with change velocity.

Observability, Automation & SRE Practices

- Full-Stack Observability: Deploy and govern monitoring solutions across metrics, logs, and traces, enabling real-time visibility into system health and early anomaly detection.

- Automation of Toil: Drive a culture of automation by eliminating repetitive manual tasks in patching, scaling, failover, and incident response. Track progress with explicit automation coverage targets.

- Chaos Engineering & Resilience Testing: Institutionalize chaos testing and DR drills ("game days") to validate RTO/RPO readiness and system recovery under stress conditions.

Global Operations & Customer Support

- Global Ops Center Leadership: Direct two 24x7 global operations centers (UK and India) as the backbone of global service delivery. Ensure staffing, shift rotations, and runbooks meet the highest standards of responsiveness and reliability.

- Localized Team Oversight: Manage in-country support teams that ensure local compliance, and customer-specific responsiveness.

- Customer Contact Centers: Own the operations of customer-facing contact centers, ensuring tight integration with back-end service teams to provide consistent, rapid, and high-quality customer experience.