Key Responsibilities:

1. Strategic Leadership and Portfolio Management

- Oversee all strategic product and platform build efforts, ensuring alignment with company goals and client needs.

- Manage a diverse and dynamic portfolio across Strategic Accounts

- Develop and execute a clear technology strategy to deliver scalable, innovative, and value-driven solutions to our client-facing teams.

- Track and optimize delivery metrics, budgets, and resource allocation.

2. Capability Development and Management

- Lead, mentor, and manage senior leaders across sub teams.

- Drive organizational structure, performance management, and career growth for individuals within the teams.

- Build and maintain effective collaboration across client-facing, internal, and cross-functional teams.

3. Communities of Practice

- Establish and nurture communities of practice (guilds) around core skill areas including business and technical analysis, engineering, and quality management.

- Foster a culture of knowledge sharing, technical innovation, and best practice adoption across teams.

4. Technical Excellence

Oversee and provide guidance on the development and maintenance of:

- Strategic Accounts: Delivering robust technology solutions for large-scale, key accounts.

- Platform Team: Building and scaling bespoke insurance platforms.

- Delivery Methodology Team: Creating and streamlining tools/processes that enable successful delivery of technology builds.

5. Stakeholder Management and Collaboration

- Serve as a key advisor to senior leadership for all technology initiatives.

- Work with client-facing ADM and AMS teams to identify client product needs and product gaps.

- Partner with internal and external stakeholders to drive growth, innovation, and operational efficiency.

- Work with peers to define and refine strategic offerings and support sales.

What you'll be doing:

The key responsibilities are as follows:

- Own operational metrics around Client Satisfaction, People and Financials

- Develop POVs and proactive propositions for Quarterly and Monthly client governance

- Govern multiple technology projects, both greenfield and otherwise

- Govern and Track staffing and fulfilment for one large or multiple smaller client engagements

- Govern and Track visa readiness for one large or multiple smaller client engagements

- Hire new recruits from the open market via personal Referrals

- Run Managed Services engagement in an end-to-end fashion, across both Applications and Infrastructure domains

- Plan for managing Quality, Cost and Schedule parameters for large programs and projects

- Implement effective release and configuration management processes

- Support business development with Demos, POVs, POCs

- Assist and guide the team in defining technology architectures, participate in client driven ARBs

- Own financial metrics related to revenue growth and profitability

- Define annual budget for the relevant sub-domain or business unit region

- Plan, manage and control staff attrition levels

- Manage and run SDLC Audits, Security Audits, Assessments and 3rd party Certifications, which can be client driven, or by an independent entity or in-house

- Evaluate 3rd party tools and platforms related to P&C insurance and for SDLC purposes

- Assess risks and plan to mitigate them

Must Have:

- B.Tech./B.E. or M.Tech./M.E. from a recognized institute

- Prior hands-on work experience in IT services across Applications and Infrastructure

- Minimum of 25 years of experience in IT services

- At least 3 years of Onsite work experience in the US in the last 15 years

- At least 10 years of experience working for P&C insurance clients, preferably Specialty or Large Commercial lines

- Excellent spoken and written communication skills

- Have a broad understanding of US and Canada based immigration norms and general guidelines

- Have a good working knowledge of one out of the Azure and AWS Cloud platforms

- Understand Agile development methodologies well

- A track record of leading successful client delivery engagements

Nice to Have:

- P&C core platform knowledge

- Should have managed both small and large-sized delivery teams