Vice President/Senior Manager - Operations

Key Responsibilities:

- The Vice President and Senior Manager will be responsible for overseeing and optimizing day-to-day operations, ensuring that performance metrics and service delivery standards are consistently met.

- This includes driving operational efficiency through process re-engineering, automation, and best practice adoption.

- The role will involve developing and executing strategic plans aligned with organizational goals, ensuring seamless integration across functions, and supporting business growth initiatives.

- A critical aspect of this role will be managing and mentoring large teams, fostering a high-performance culture, and ensuring employee engagement and retention.

- The candidate will also be responsible for establishing governance frameworks, monitoring key KPIs, and ensuring continuous improvements in productivity and service quality.

- They will play a pivotal role in managing client relationships, understanding client needs, and ensuring delivery of superior services while building long-term partnerships.

- The Vice President and Senior Manager will also oversee regulatory and compliance requirements, ensuring operations align with applicable laws, industry standards, and internal policies.

- Regular audits, risk assessments, and compliance reviews will be key components of this responsibility.

- In addition, the candidate will collaborate with senior leadership to prepare forecasts, budgets, and reports, enabling data-driven decision-making.

Qualifications and Skills:

- Minimum of 10 years of progressive leadership experience in revenue cycle management, accounts receivable management, or a related financial services domain

- Strong leadership and people management skills with the ability to motivate and lead large teams across multiple functions

- Proven experience in strategic planning, operational excellence, and process improvement initiatives

- In-depth understanding of revenue cycle operations, accounts receivable processes, and regulatory compliance within the financial services or healthcare sector

- Strong client relationship management skills, with a proven ability to build and maintain long-term partnerships

- Proficiency in relevant technology platforms, management tools, and financial reporting software

- Excellent communication, presentation, and stakeholder management skills with the ability to influence at senior levels

- Strong analytical and problem-solving abilities, with a track record of implementing innovative solutions to complex challenges

Personal Attributes:

- They should possess high emotional intelligence, adaptability, and resilience to manage challenges in a dynamic environment.

- A collaborative mindset, commitment to continuous improvement, and passion for building empowered teams will be essential for success in this role