1. Role Overview:

- The role demands expertise in outsourcing sales, solutioning, and end-to-end deal management across Voice, Non-Voice, Technical Support, BFSI, Healthcare, Retail, Travel, and Back-Office processes.

2. Key Responsibilities

A. Revenue Growth & Target Achievement

- Own revenue targets and deliver consistent quarter-on-quarter growth.

- Develop and execute strategic sales plans for US, UK, Australia, Middle East, and other global markets.

- Drive pipeline generation, forecasting, and deal closures.

B. New Client Acquisition

- Identify, qualify, and acquire international clients for outsourcing services.

- Lead the full sales cycle: prospecting - solutioning - proposal - pricing - contract negotiation - closure.

- Build relationships with CXO/VP/Director-level stakeholders.

C. Account Expansion

- Expand share of wallet in existing accounts through cross-sell and upsell BPO services.

- Collaborate with operations, transition, and delivery teams to ensure service excellence and stable growth.

D. Solutioning & RFP Management

- Lead solution design for BPO offerings including FTE, transaction-based, and outcome-based models.

- Respond to global RFPs, RFIs, and RFQs with high-quality proposals.

- Work closely with Pre-Sales, Finance, HR, and Operations to build competitive pricing models.

E. Leadership & Team Management

- Manage and mentor a geographically distributed sales team.

- Build a high-performance, target-oriented sales culture.

- Implement sales best practices and automation tools (CRM, pipeline governance, tracking dashboards).

F. Market Intelligence & Strategy

- Track global outsourcing trends, competitor movements, and client needs.

- Develop strategies for entry into new verticals and geographies.

- Represent the company at global events, conferences, and networking forums.

3. Required Skills & Experience

A. Experience

- 15+ years in International BPO Sales, with at least 5+ years in a senior leadership role.

- Proven track record of closing large multi-million-dollar BPO deals.

- Strong network of enterprise clients in the US/UK/Australia/Middle East.

- Experience in selling services across industries such as Banking, Travel, E-commerce, Retail, and Fast-Track Growth Companies.

B. Technical & Functional Skills

- BPO solutioning across Voice/Non-Voice/Tech Support/Back Office.

- Strong knowledge of BPO pricing models (FTE-based, Transaction-based, Outcome-based).

- Expertise in RFP/RFI responses and global contract negotiations.

- Excellent understanding of BPO operations, SLAs, KPIs, and transition models.

C. Leadership & Behavioral Competencies

- Strong executive presence and ability to influence CXO-level leaders.

- Exceptional communication, presentation, and negotiation skills.

- High energy, target oriented, and ability to thrive in a fast-paced environment.

- Ability to lead multicultural and geographically remote teams.

4. Education

- MBA preferred (Sales/Marketing/International Business).

- Bachelor's degree in any discipline.

5. KPIs (Key Performance Indicators)

- Quarterly and annual revenue targets achieved.

- Number of new international clients acquired.

- Growth in existing accounts (Revenue/Volume/Profitability).

- RFP win rate and average deal size.

- Sales team performance metrics.

- Customer satisfaction and retention.