Role Summary/Purpose:

- The VP Remediation Planning & Insights Leader is responsible for driving advanced remediation reporting and analytics while optimizing the organizations capacity planning and forecasting capabilities. This role leads the development, delivery, and automation of remediation reporting, leveraging data to identify key insights, patterns, and trends critical to process performance, risk indicators, compliance, and governance.

- In parallel, the VP oversees resource planning, capacity modeling, and SLA breach forecasting to ensure optimal remediation workflow and delivery. The position partners closely with issue management, and executive stakeholders, promoting a culture of data-driven decision-making and continuous improvement.

Essential Responsibilities:

- Lead the development and delivery of comprehensive remediation performance and compliance reporting for internal and regulatory stakeholders.

- Oversee the design, automation, and ongoing enhancement of analytics dashboards that track key process, risk, and performance indicators (KPIs/KRIs).

- Analyze remediation and issue management data to identify trends, anomalies, early warning signals, and root causes for process or SLA breaches.

- Direct resource and capacity planning for remediation teams based on evolving issue pipelines and business needs.

- Forecast potential breaches of established SLAs by monitoring remediation progress, providing proactive notification and escalation.

- Ensure all reporting, analytics, and capacity management tools align with organizational governance and compliance requirements.

- Design and build controls that ensure transparency, accuracy, and effectiveness in the remediation process, including monitoring tools to validate workflow health.

- Collaborate with cross-functional teams to standardize reporting practices, support data-driven decision making, and share analytical insights.

- Lead process improvement initiatives and projects related to reporting and control, automation, and data integration, to drive greater efficiency and accuracy.

- Prepare and present actionable insights, reports, and presentations for senior leadership and regulatory bodies, translating complex analytics into clear recommendations.

Required Skills/Knowledge:

- Bachelor's degree in Business, Operations, Data Analytics, or related (advanced degree preferred) & 7+ years' relevant experience in reporting/analytics, remediation management, or capacity planning. Or High School Diploma/GED and 9+ years' experience in reporting/analytics, remediation management or capacity planning

- 3+ years' experience analyzing data sets to derive strategic actionable insights

- Advanced skills in analytics, data visualization, and workflow management tools.

- Leadership experience and strong communication skills.

Desired Characteristics:

- Use and knowledge of advanced technical & analytical competencies

- Strong communication and presentation skills and the ability to interact with and present to senior leaders

- Master's Degree or MBA with advanced analytic focus, or equivalent advanced degree

Work Timings: 8:30 AM to 5:00 PM EST (6PM to 2:30 AM IST)