Vice President - Quality/Transformation - Healthcare

The role is responsible for ensuring total quality management of all Revenue Cycle Services for the client(s) to which he/she is aligned. This role shall also build a strong culture of operational excellence across the associates in the assigned clients.

Key Responsibilities:

Process:

- Actively re-shape the role of the quality measurement and management team away from "checking and inspecting" towards a much more root cause-based approach of error reduction and elimination, focus most of quality staff energies on preventing errors by resource/process/incentive/technology improvement

- Develop and deploy a best in class Service Quality framework to drive higher performance on key business metrics in revenue cycle management

- Ensure standardization of Service Quality practices across the projects to drive measurable, repeatable and predictable operations

- Manage, oversee and support Internal Staff Development, Quality Management and Organization Development

- Promoting and Drive a culture of Quality Achievement and Performance Improvement throughout the Assigned Accounts

- Enabling strong Data Driven Organization Model

- Deployment of continuous improvement activities through Kaizen and Six Sigma Methodologies

- Effectively interact with Delivery Teams to maintain process adherence and help bringing improvements

- Working with training, hiring and transition Teams to establish input quality requirements

- Formulate and manage the development and implementation of Quality Goals.

- Setting QA Compliance objectives and ensuring targets are achieved

- Assessing the service delivery quality against customer requirements

- Agreeing standards and establishing clearly defined quality methods for staff to apply

- Liaising with customers, auditors and internal delivery stakeholders to ensure the execution