Vice President - Operations - Supply Chain & Logistics

Job Description:

We are seeking an experienced Vice President (VP) Operations to lead end-to-end logistics, supply chain, fulfillment, and marketplace operations across multiple locations.

- The role will be responsible for driving operational excellence, profitability, scalability, productivity, service quality, and customer experience.

- The ideal candidate should have strong experience in managing large-scale operations, building high-performing teams, optimizing operational costs, and scaling multi-city networks.

- The candidate will work closely with Product, Technology, Finance, Sales, and HR teams to align operational strategy with overall business objectives.

Key Responsibilities:

- Lead end-to-end First Mile, Middle Mile, Last Mile, Warehousing, Fulfillment, and Transportation operations.

- Develop and execute operational strategies to support business growth, scalability, and profitability.

- Drive operational excellence through process optimization, automation, standardization, and data-driven decision-making.

- Own operational P&L, including cost management, productivity improvement, and profitability.

- Identify opportunities for cost optimization while maintaining service quality and customer satisfaction.

- Scale operations across multiple cities and locations while maintaining consistent operational standards.

- Improve SLAs, delivery performance, turnaround time, productivity, and fleet utilization.

- Drive network expansion and develop effective capacity planning strategies based on business requirements.

- Monitor operational performance through key metrics, dashboards, and analytics.

- Identify operational gaps and implement continuous process improvements.

- Work closely with Product and Technology teams to identify and implement technology-led operational improvements and automation.

- Partner with Finance teams on budgeting, forecasting, cost control, and operational P&L management.

- Collaborate with Sales and HR teams to support business expansion and workforce planning.

- Develop and implement effective network and fleet management strategies.

- Ensure optimal utilization of operational resources, manpower, infrastructure, and fleet.

- Establish strong governance frameworks, operational processes, and performance standards across locations.

- Ensure compliance with organizational policies, operational standards, and applicable requirements.

- Build, mentor, and lead high-performing operations teams and cross-functional teams.

- Develop leadership capabilities within the operations function through coaching, mentoring, and performance management.

- Drive a strong culture of accountability, ownership, continuous improvement, and operational excellence.

- Monitor customer experience and implement initiatives to improve service quality and customer satisfaction.

- Identify operational risks and develop scalable solutions to address challenges proactively.

- Use data and operational analytics to support strategic decisions and improve overall business performance.

Experience:

- 8-10 years of progressive experience in Operations, Supply Chain, Logistics, E-commerce, Quick Commerce, or Marketplace Operations.

- 3- 5 years of experience in a leadership role managing large-scale operations and cross-functional teams.

- Experience managing multi-city or multi-location operations.

- Proven experience in operational strategy, cost optimization, productivity improvement, and business scalability.

- Experience managing operational P&L and key business performance metrics.

Key Competencies:

- The ideal candidate should demonstrate strong strategic thinking, operational leadership, analytical ability, decision-making, stakeholder management, and people leadership skills.

- The candidate should be capable of managing complex operations at scale while balancing profitability, productivity, service quality, and customer experience.

- The role requires a hands-on and data-driven leader who can identify operational challenges, build scalable processes, lead transformation initiatives, and deliver measurable improvements across the organization.