Vice President - Operations - QCommerce/eCommerce

Key Responsibilities:

Strategic Leadership:

- Develop and execute the overall operations strategy aligned with business goals.

- Lead long-term planning for last mile delivery capabilities, ensuring speed, cost efficiency, and reliability.

- Champion process innovation, automation, and adoption of advanced logistics technologies.

Last Mile Delivery Excellence:

- Build and scale last mile delivery network across multiple cities/regions.

- Optimize routing, fulfillment, fleet management, and driver workforce management to increase efficiency and reduce costs.

- Define benchmarks for on-time delivery, operational safety, and customer satisfaction.

- Collaborate with technology teams to design and deploy delivery optimization tools, real-time order tracking, and predictive analytics.

Operational Management:

- Own day-to-day operations KPIs: delivery performance, cost per order, service level agreements, and customer satisfaction scores.

- Implement standardized SOPs across regions while maintaining flexibility for local market dynamics.

- Develop contingency frameworks to handle spikes in demand, seasonal volumes, and unexpected disruptions.

Team Leadership & Collaboration:

- Build, mentor, and lead a high-performing operations leadership team.

- Foster cross-functional collaboration with product, technology, customer support, and finance teams.

- Drive a culture of accountability, continuous improvement, and customer-first mindset.

External Partnerships & Compliance:

- Establish and manage relationships with logistics partners, fleet providers, and key vendors.

- Ensure compliance with local and national regulatory requirements, safety standards, and sustainability practices.

- Negotiate contracts to balance service quality with cost optimization.