Vice President - Operations - HealthCare

Vice President - Operation - with one of the leading KPO in Healthcare Domain.

This is a senior leadership role requiring a rare blend of deep RCM domain expertise, exceptional people leadership, strong technological fluency, and proven ability to drive large-scale transformation in high- growth environments.

1) Strategic Leadership:Define and execute a scalable operating model aligned with business growth, margin targets, and evolving client needs.

- Partner closely with executive leadership to align India operations with corporate strategy, financial performance goals, and customer outcomes.

2) Operations & Delivery Excellence: Continuously improve quality, turnaround time, and cost-efficiency by fostering a culture of accountability and performance, supported by robust governance frameworks and operating metrics across teams. Ensure process standardization across clients while supporting specialty-specific needs.

3) Client Relationship Management: Proactively serve as a senior escalation point and ensure client goals are consistently translated into measurable operational outcomes

4) People Leadership & Culture: Build and inspire a world-class team through strong leadership layers, workforce planning, and succession development. Foster a high-performance culture of accountability, innovation, inclusion, and continuous learning. Implement structured mentorship, retention programs, and leadership pipeline development.

5) Client Onboarding & Transition Management: Lead transition and onboarding of new clients, ensuring seamless workflow mapping, EHR/PM integration, and operational readiness, smooth transition from pre-sales commitments to steady-state delivery.

6) Compliance & Risk Management: Drive robust risk assessment, audit readiness, and strong internal controls.

- Lead the transformation of a high-impact, tech-enabled healthcare services business.

- Drive innovation at the intersection of healthcare, technology, and global operations.

- Work in a collaborative, growth-oriented environment with direct influence on company strategy.

- Executive-level role with significant visibility and P&L ownership.