About the Organization: A leading airline BPO services provider, a strategic partner for more than 20 global airlines providing seamless customer experience services through its expertise in Airline IT Solutions, Travel Technology, and Digital services. About the Role: The position is responsible for the overall leadership of the BPO operations providing strategic and tactical operational direction to the team in order to achieve desired business goals and to ensure customer delight through close interaction with the leadership. Education and Essential Experience: - 15+ years of experience in BPO Travel domain at a leadership level - Should have deep knowledge and understanding of the BPO/Contact Centre operations in travel domain, Competition & Market trends in BPO industry - Must have experience in Travel / Airline / OTA domain - Lean Six Sigma Green Belt / black belt trained / certified (preferred) - Present reviews to the Client on monthly basis. Generate additional process insights, capture end customer voice and share with client - Drive Entire Operations through Leading and assigning team responsible for delivery

Pune

Maharashtra

Vice President - Operations - Airline BPO Services Provider 

Job Description for Vice President - Operations - Airline BPO Services Provider  in Hunters Skipper in  Pune Maharashtra for (15-25) years of experience. Apply Now!