Vice President - Operations

Key Responsibilities:

Operational Leadership:.

- Lead and manage 200+ team members across operations, technology, AI, and other functions.

- Build and optimize systems and workflows that enable scale and efficiency.

Client Delivery & Quality:

- Ensure 100% adherence to client commitments-on time, with world-class quality.

- Define and maintain delivery benchmarks aligned with global expectations.

Cross-Functional Leadership:

- Align technology, AI, and creative operations to deliver seamless client solutions.

- Partner with product, tech, and client-facing teams for continuous improvement.

People & Culture:

- Inspire, mentor, and grow high-performance teams across multiple functions.

- Drive a culture of accountability, agility, and innovation.

Scaling & Growth:

- Anticipate challenges of a scaling business and design solutions proactively.

- Implement performance-driven KPIs and metrics to ensure efficiency.

International Client Engagement:

- Manage and nurture relationships with global clients, understanding cultural and business nuances.

- Drive delivery excellence and customer satisfaction across regions.

Strategic Leadership:

- Work closely with the CEO and leadership team to define operational strategy.

- Act as a key driver in Flixstock's journey from high-growth to global scale.

What We're Looking For:

- 10-15 years of professional experience with at least 4-5 years in a high-growth start-up / scale-up environment.

- Proven track record of leading large teams (150+ people) across multiple functions.

- Strong operational and strategic leadership skills with the ability to balance scale and speed.

- Hands-on experience with international clients and global delivery standards.

- Experience in technology and/or AI-driven environments is a strong advantage.

- High resilience and adaptability to manage 24/7 operations.

- Energetic, ambitious leader with a builder's mindset and ability to thrive in fast-paced, evolving setups.